Bank Of America ATM took cash and gave no receipt and no record of the transaction Scottsdale Arizona

I came upon this web-site after doing an internet check on B of A ATM rip offs. Thanks for letting me in- 2 weeks ago I deposited 6 (yes 6 checks) at Albertsons' Grocery store at their B of A ATM. $1552.50 Worth. When I deposited the last check it came out from the slot. I put it in again and the machine shut down not giving me my card or a deposit slip. The Albertsons' employees tried to help but had no access to the machine. I called the useless 800 number and still no sign of the checks but was given temporary credit to the funds until June 19 2009 and new ATM card. I was pissed as B of A could not send a service technician to help even though we live in an area of 1/2 million within a 20 mile radius. I was told that the machine is emptied usually in the mornings and waited for 1 1/2 hours the next day and no one showed up. The reason this angered me was this is the second time it has happened to me in the past 9 months! The previous time it happened at an ATM center on a Sunday morning as I deposited a check and tried to withdraw cash. A friend was with me and we waited for the machine to spit out the card or cash. Nothing happened. Since I needed money my son came to the center. He had just signed for a new account at B of A and had his temp card and new card yet to be achievated. My mechanic friend stated "the feeder does not work correctly". We got our money and deposited a dollar in my sons' account in the other ATM machine using his temp card and the ATM shut down also. The following morning I went to the bank and prior to opening banged on the door and let in as I seen them emptying the machine. My check and card was returned. I demanded personnally and wrote B of A telling them of the machines' defect feeder and that someone should be available as in the casinos -if it happens there help is there in minutes! Subsequently B of A pulled and removed these machines and replaced them with the latest version but no service help. So upon thinking things through and further investigation the issuer of the final check (an insurance company that does not wish to get involved!) told me through their book keeping American headquarters that they had received numerous complaints (not standard or regular) from their customers and B of A ATMS-The problem Oversized Corporate Checks- The ones you can hardly fit into the slot! Again I told B of A this and "we will look into it". In the mean time I have to wait until June 19th for what I know is no resolve. My problem 5 checks were student rental checks and they were behind so I terminated their rental agreement prior to them moving out. Fat chance of me finding them 2500 miles away let alone getting issued new checks! But this does bring up questions- where is the camers to help? What if I had deposited cash- no proof no witness. And finally why can B of A not have a service tech available in every larger location in this country (like the independent ATM operators do)? In ending I will wait and keep you posted and if I do not (I do not expect to) get my checks or money I will file with BBB and take B of A to Small Claims Court and sue and use examples on this web site of B of A theft! Keep you posted. Thank you.

After waiting from July 3rd to August 20th - I finally received a written report from the bank saying that they "could not find" the money I deposited and would take away the credit that they issued on July 3rd pending investigation. The letter I received on August 20th was the first written communication regarding this subject. I was asked to respond with a receipt for the transaction - which I explained in a letter that there was none and that was the problem - no credit for the money deposited and no receipt. I discussed this matter with the bank and an office person 3 times and the office worker called to try to correct the problem with no effect, I lost my $400 in cash. There was another letter I received on Sept 5th, 2008 explaining that they could not find the $400 and that the credit was removed from my account. I can not see how they could miss this $400 - since they have a camera with photos, and records of when the ATM card was used and copies of transactions before and after this transaction - which I kept and copied and sent to them so they know the machine, time, date, location etc - but still refused to acknowledge that ANY money was deposited into the machine. I explained that this is NOT Las Vegas or an Indian Reservation - but what I thought was a BANK ? No luck with that and I lost my $400 and had to go through all this agravation.

After waiting from July 3rd to August 20th - I finally received a written report from the bank saying that they "could not find" the money I deposited and would take away the credit that they issued on July 3rd pending investigation. The letter I received on August 20th was the first written communication regarding this subject. I was asked to respond with a receipt for the transaction - which I explained in a letter that there was none and that was the problem - no credit for the money deposited and no receipt. I discussed this matter with the bank and an office person 3 times and the office worker called to try to correct the problem with no effect, I lost my $400 in cash. There was another letter I received on Sept 5th, 2008 explaining that they could not find the $400 and that the credit was removed from my account. I can not see how they could miss this $400 - since they have a camera with photos, and records of when the ATM card was used and copies of transactions before and after this transaction - which I kept and copied and sent to them so they know the machine, time, date, location etc - but still refused to acknowledge that ANY money was deposited into the machine. I explained that this is NOT Las Vegas or an Indian Reservation - but what I thought was a BANK ? No luck with that and I lost my $400 and had to go through all this agravation.

After waiting from July 3rd to August 20th - I finally received a written report from the bank saying that they "could not find" the money I deposited and would take away the credit that they issued on July 3rd pending investigation. The letter I received on August 20th was the first written communication regarding this subject. I was asked to respond with a receipt for the transaction - which I explained in a letter that there was none and that was the problem - no credit for the money deposited and no receipt. I discussed this matter with the bank and an office person 3 times and the office worker called to try to correct the problem with no effect, I lost my $400 in cash. There was another letter I received on Sept 5th, 2008 explaining that they could not find the $400 and that the credit was removed from my account. I can not see how they could miss this $400 - since they have a camera with photos, and records of when the ATM card was used and copies of transactions before and after this transaction - which I kept and copied and sent to them so they know the machine, time, date, location etc - but still refused to acknowledge that ANY money was deposited into the machine. I explained that this is NOT Las Vegas or an Indian Reservation - but what I thought was a BANK ? No luck with that and I lost my $400 and had to go through all this agravation.

After waiting from July 3rd to August 20th - I finally received a written report from the bank saying that they "could not find" the money I deposited and would take away the credit that they issued on July 3rd pending investigation. The letter I received on August 20th was the first written communication regarding this subject. I was asked to respond with a receipt for the transaction - which I explained in a letter that there was none and that was the problem - no credit for the money deposited and no receipt. I discussed this matter with the bank and an office person 3 times and the office worker called to try to correct the problem with no effect, I lost my $400 in cash. There was another letter I received on Sept 5th, 2008 explaining that they could not find the $400 and that the credit was removed from my account. I can not see how they could miss this $400 - since they have a camera with photos, and records of when the ATM card was used and copies of transactions before and after this transaction - which I kept and copied and sent to them so they know the machine, time, date, location etc - but still refused to acknowledge that ANY money was deposited into the machine. I explained that this is NOT Las Vegas or an Indian Reservation - but what I thought was a BANK ? No luck with that and I lost my $400 and had to go through all this agravation.

I am sorry for the problem you had, but lets look at something. You got at least a temp. credit from the bank and it makes sense that the bank asks you in what denominations you had made your deposit. There is no reason for you not to know how many bills you deposited and in what amounts these bills were. We use this machine almost weekyl (twice) and have never had a problem. However, we even keep track of the serial nos. as we trust no machines -ever. You are not required to do so, we however do. BTW, there are security cameras at most ATMs, ask the bank to review their security tapes. Maybe the camera was working. If you took out cash at the same time there is at least a transaction record avail. from that transaction, verifying you did some bus. with that machine. Good Luck - HWH-Buffalo.