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Report: #180345

Complaint Review: Bank Of America - St. Petersburg Florida

  • Submitted:
  • Updated:
  • Reported By: st petersburg Florida
  • Author Confirmed What's this?
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  • Bank Of America Gandy Blvd And 9th St. N. St. Petersburg, Florida U.S.A.
  • Phone: 727-576-3590
  • Web:
  • Category: Banks

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On Jan. 6, 2006, I presented 7 international money grams, for $950 each, to BOA teller Valerie Conforti. I laid them on the counter and said, "I just received these, I've never seen anything like these before, are they any good?". She ran 2 thru a mirc reader and turned to Christine Ross, the head teller, and said, "These are coming up invalid." Christine came over and looked at the money grams. I asked her, "Are they any good?" Christine said, "Yes.", I said, "Are you sure?" She said, "Yes." Valerie proceeded to cash them, $6650. Nothing else was said, no questions were asked, and no hold was placed [at the time I did not know what a micr reader was, nor did I know BOA hired inexperienced and unqualified people to handle our money].

Tens days later I received a notice that the money grams came back "stop payment", and my account was overdrawn. I met with Barbara Whiting, the head teller, and explained what occurred on Jan. 6th. She said her tellers did nothing wrong, that the money grams were good and that I am out the money. I told her that I don't think they were good. She assured me they were, but there was a stop payment placed on them. Again, I told her I disagree. She said she would look into it and get back with me. I also said that my checking account had a zero balance and I wanted to close it out before I was charged any service fees. She said she would take care of that.

Acouple days later I receive a message from Whiting that Kevin Beasly, from corporate security, will contact me. That was the last I heard from BOA. No one ever called again, and Whiting never returned any of my calls. Oh, I did receive an overdraft notice for my checking the following month. As expected, Whiting did nothing so they could charge me a service fee and over draft the account and now prevent me from closing it without paying them even more money.

This is just one of many problems I have had with BOA in just my first year with them. Other problems to be listed later.

BOTTOM LINE: Bank of America's goal is to get your money, pay you little to no interest, charge you as many fees as possible, and get your money! There is no customer service hear, and they hire cheap, nonqualified people to handle your accounts.
ADVICE: Take your money and leave (if you have any left).

Jim
st petersburg, Florida
U.S.A.

This report was posted on Ripoff Report on 03/09/2006 09:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/st-petersburg-florida-33702/bank-of-america-hires-unqualified-inexperienced-employees-that-assist-thieves-to-scam-you-180345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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7Consumer
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#7 Consumer Comment

As I See It

AUTHOR: Cory - (U.S.A.)

POSTED: Thursday, May 11, 2006

As I see it, the same thing would have happened at just about any financial institution. You got scammed plain and simple. You stated, "ten days later....the money grams came back "stop payment". That indicates to me, that they may have been "good" at one time. There's no way for the teller to have known they were good or not until they were presented for collection. You did a great jobs of "assisting" the "thieves" yourself. You stated they were "international money gram". Where'd they come from, Europe or Nigeria?

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#6 Author of original report

Bank of America, like ENRON, WORLDCOM and TYCO, has grown at its customers expense!

AUTHOR: Jim - (U.S.A.)

POSTED: Thursday, May 11, 2006

As a former banker explained (he quit), BOA pretends to be people oriented (on the surface), but its all about getting your money, every way they can. There is no customer service here, just fees and games to take your money.

SAVE yourself MONEY and frustration, close out all BOA accounts (including Discover accounts, they own them among other companies) and find another bank, or better yet, a credit union, or two. Credit unions are non profit, customer friendly, no or minimal fee based financial institutions. Most or all of their services are free to customers, which are share holders (you are an owner!). They pay much higher interest rates on savings (about four times higher than BOA), offer much lower rates on loans, and much better service all around!

Reward yourself today and leave BOA!!

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#5 Consumer Comment

Jim, you are still avoiding the key questions...

AUTHOR: Steve - (U.S.A.)

POSTED: Friday, March 10, 2006

Jim,

You still have not told us who the other party was, or what the 6 checks were for. If you cashed them, you should still have the money, right?

Sounds like you got burnt by someone other than BofA and need someone to blame.

FYI...Bank of America is the largest bank in FL, and has over 1 TRILLION dollars in assets in FL alone! I doubt very seriously that they got that big by ripping people off, or by not knowing what they are doing.

So tell us, who REALLY got your money?

There is something really fishy here.

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#4 Consumer Comment

Jim, Please answer a couple of questions for me, and everyone else here

AUTHOR: D - (U.S.A.)

POSTED: Friday, March 10, 2006

Please answer a couple of questions for me, and everyone else here. Please tell us why this person/company sent you over $6600.00 in money orders? Was it for something you had sold on the internet? And what had happened to the cash? Did you send a bunch of it back to them via Western Union? And if you still had access to the cash you could deposit back into your BOA account and this would then cause them to return the money orders to you. Please respond to us.

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#3 Author of original report

Bank of America's Gross Negligence to customers costs them $1000's everyday

AUTHOR: Jim - (U.S.A.)

POSTED: Friday, March 10, 2006

Barbara Whiting, branch manager (not head teller: earlier error), condones her employees actions to say, "These funds are good", "Yes they are", and not advise or question otherwise.

Finally, Loren Cadugen, from corporate security contacted me. The money grams were fraud, they will not return them to me, or send any proof that they are counterfeit. How do I know they did not actually cash them and are now demanding more money?? They have ripped off so many people in the past already, and they have so many tricks on how to get your money!

Cadugen informs me that BOA customers are ripped off in various scams everyday. Of course, as they are trained, Loren states, "But we have done nothing wrong".

Come on now, this huge bank has the knowledge and means to prevent, inform, warn, and safeguard their customers, but they DO NOTHING. This is GROSS NEGLIGENCE.

If you don't think so, then BOA wants your money, because you won't complain WHEN you are ripped off, either by them directly or indirectly.

Me, I know word of mouth is the best advertising and I believe in customer satisfaction. Boa's track record looks and sounds real bad. They can improve if they want, but apparently do not care. I will never do banking with them again, and I will share my experiences with others. They will lose much more from lost customers.

After talking to many bank employees, several at BOA, most agreed that what happened to me should have been prevented by the tellers. They had the knowledge and the means. They're professionals, right? I learned, from one of their employees, that BOA is aware of their incompetent staff. Again, GROSS NEGLIGENCE!

The other 3 financial institutions I deal with always place holds on checks, even BOA money orders!

BOTTOM LINE: BOA does not provide the quality services that I have experienced in my 30 years of banking. They play manipulative games, with their words and your money, in order to get your money and charge you numerous fees. Your money is more vulnerable to theft at BOA. They do little to nothing to safeguard your accounts.

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#2 Consumer Suggestion

Jim...Why not list the people who REALLY ripped you off?

AUTHOR: Steve - (U.S.A.)

POSTED: Friday, March 10, 2006

Jim,

I know you are upset over losing the money, but Bank of America did absolutely nothing wrong here. They verified the MoneyGrams as legitimate before allowing the transaction.

According to Federal Law, and your contract with BofA, you are responsible for any item you deposit in your account, or cash at your bank. Your account becomes the security for these items.

The person who sent you the MoneyGrams and then stopped payment on them is the one who ripped you off! Why are they not listed here?

With any questionable item like this, always cash them at a check cashing store. You will pay a little more, but your account is safe.

I am really curious to know who the sender was, and what the payments were for, as well as why they stopped payment.

Why (6) for $950 each, instead of just one for $5700?

This was obviously some kind of scam that went bad, and now you need someone other than yourself to blame.

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#1 Consumer Comment

Misplaced anger.

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, March 10, 2006

Your beef is with the person or company that sent you the money grams (and yourself for falling for a very old scam). Although it sounds like fraud from the start I will give you the benefit of the doubt. You need to go after the person or company that stopped payment (or issued a fake money gram whichever the case)to get your OD fees. If the originator is not able to be reached (my guess is they are long gone) you should file a report with the local police. If you withdrew any of the funds from the money grams you are responsible for paying it back to BOA.

BOA and their tellers did nothing wrong. If you didn't think the money grams were good, why did you cash them. That makes you just a guilty of fraud as the originator of the money grams.

Good luck.

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