BANK OF AMERICA Bankofamerica Deposit Ripp-off Reg E violations California TAMPA Florida

This past year with BOFA has been a nightmare.
The bank could not balance a deposit at the branch and a month after my currency deposit posted they debited my account for$2,700. The original deposit was a currency deposit for $4,000

I called customer service... and yes everyone you speak with is a "manager" or "vice president" I got the complete run around.

I had copies of the deposit slip and receipt... none of that matters.. Hard as it is to believe that means nothing to them.

I spoke with the branch and they informed me that it was the manager who handled that particular transaction and he was a marine who since he had returned from Iraq was a completely different person. Apparently he was making a large number of mistakes and items were being lost/missing. Needless to say this was not reassuring to me the customer!!

I indicated that I was sympathetic to whatever mental issues he might be dealing with but that did not change the fact they erroneously withrew $2,700 from my account.
Numerous calls, a meeting with the manager, upper management in Orange County provided no satisfaction.
Apparently my deposit was part of another transaction involving another account that was not mine and I was not able to obtain any information on. I was told we can do this because right of offset do not bother calling again.

I filed a complaint with the OFFICE OF COMTROLLER OF THE CURRENCY. 2 weeks later a receive a letter fron executive customer relations, acknowledging they made an error and the money was back in my account 6WEEKS LATER. That was it....

we are sorry we screwed up and yes all those managers that you spoke with were wrong... and we strive for excellence.. blah blah blah. No mention of how do we compensate you for the late fees you incurred because you could not pay your bills or the cancelled family trip that the children were promised.

They act like they are doing you a favor giving you back the money they swiped 6 weeks earlier. I would love to know if I have recourse for the damages I suffered as a result of the bank error. The hours you have to devote to resolving an issue and the stress is unbelievable... Is there no penalty or recourse when they admit error?
They are the biggest bunch of lying crooks.

I also had a debit card dispute subsequent to this and they violated Reg E guidelines... The bank is supposed to give you written notification prior to reversing a temporary credit. A 5 day period from the notification during which the bank must honor any charges that are presented (up to the disputed sum figure) and even if that creates an overdraft they must not levy bank fees.
Bank of America does not include the notification of honoring, checks etc in written communications. Download Reg E banking rules. I am sure BofA routinely violates this section. I have documented proof.

Bank of America is a bullying giant that absolutely exploits and deceives its customers. They weild too much power and are not being regulated adequately. Don't bother with customer relations call executive office 704-386-5687 Don't expect them to be friendly or helpful... they are risk management!! but follow that path in conjunction with the OCC. FILE WITH THE OCC. If they receive enough complaints and it is indicative of a practice in violation of banking regs they will take action... They need everyone to file a complaint with them..... It is worth it to try to get this monster of a bank under control.

Bb
CARMICHAEL, California
U.S.A.