IBC Bank ripoff fees and and closed account when I complained Broken Arrow Oklahoma

Stay far away from IBC Bank.

I opened an account at IBC Bank a couple of months ago. I had both a savings account and a checking account. On July 4th, I made an online transfer from my savings to my checking account in order to cover some checks I had written that day. IBC's online banking is the worst of all online baning sites I have ever used. It is massively confusing and full of disclaimers about if you transfer at a certain time it could take days to process the transaction.

Needless to say, my July 4th transaction took more than 3 days to post to my account. Since when did it take 3 days for an electronic transfer to take place between two accounts at the same bank?!?!?! This trasfer delay caused my account to go negative and the massive fees that they piled on caused even more overdraft charges to be piled on my account.

It would be bad enough if this was the end of the story, but the treatment I received by the bank manager and the regional manager was incredulous. All the bank mangager could offer was to repeatedly try to explain to me the way their system processes online transers and how things could be delayed at certain times.

The next time I spoke to the bank manager the story became that she had talked to their online banking department and had all the records of my online transactions and I, in fact, had not transferred the money on the 4th as I stated previously. The conversation ended with the manager refusing to do anything and myself, still disputing the rediculous overdraft charges. The bank manager then informed me that she would check to see if she could find more info from the online banking department to confirm my July 4th transfer.

Amazingly, instead of contacting me the next day as the manager said she would, she decided to just close my account. When I contacted the manager she simply stated that "they closed the account because it had gotten so negative".

Instead of addressing a customers disputes, IBC Bank just closes customers accounts so they don't have to deal with them. Of course closing my account without any notice whatsoever caused EFTs and payroll deposits to bounce and generally cause me a huge hassle. Of course, IBC did accept the first payroll deposit so they could take out their hundreds of dollars of fees first. Then, amazingly, closed an account that still had a positive balance in it.

Don't expect to receive any help from the IBC corporate offices, as the regional managers and higher ups just refuse to talk to a lowly customer that has been screwed over.

STAY FAR AWAY FROM IBC BANK AND IF YOU GET SCREWED LIKE I DID, BE SURE TO REPORT THEM TO THE TEXAS DEPARTMENT OF BANKING: www.banking.state.tx.us/

Brad
Broken Arrow, Oklahoma
U.S.A.