Complaint Review: Bare Essence Med Spa - Kansas City Missouri
- Bare Essence Med Spa 4232 N Oak Trafficway Kansas City, Missouri USA
- Phone: 816-452-5051
- Web: BareEssenceMedspa.com
- Category: Hair Salons
Bare Essence Med Spa Groupon Fraud Kansas City Missouri
*Author of original report: Groupon did help me out
*Consumer Comment: Get some money back
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I purchased a Groupon from the Bare Essence Med Spa spending $155.00 for 6 medium area hair removal sessions. I only received one on June 15, 2013. I had another scheduled for July 17, when I recieved an email that my next appointment was cancelled due to a location change. The email I received read:
We are having to cancel your upcoming appt. due to A/C problems. We will be relocating to a new location shortly. As of right now, we do not have an exact location but will most likely be around the same area. Please watch our our website as we will updating it as we find out more. We will not be taking appts til about early to mid September . We hope to be moved, up and running by then. Please be patient as we go through this transition. Any further questions, please email. We apologize for any inconvenience. We Thank You for your business and patience, Bare Essence Med Spa
I waited several weeks, checking their website for their new location as they suggested. I didn't get worried until mid-to-end of September when their website no longer worked. I called to discover their phone number no longer worked either. I sent them the following response on October 1, 2013.
Hi, I've been checking your website occasionally and I have still not seen a new location. Today I'm finding the website is no longer active. When I purchased a groupon (groupon link here) I spent $155.00 for 6 medium area sessions. I only received one session on June 15, 2013 before receiving this email about your location change. Obviously something is wrong. I would like to know whether I will be receiving the additional 5 sessions I paid for. If not, I'd like my money reimbursed. Please contact me immediately.
I am obviously out the money I paid for this service. There are several people on Yelp and other review websites that are remarking they received the same treatment. It's unfortunate, I liked the service they provided and was happy to pay for it but I did not receive what I paid for.
This report was posted on Ripoff Report on 11/02/2013 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bare-essence-med-spa/kansas-city-missouri-64116/bare-essence-med-spa-groupon-fraud-kansas-city-missouri-1096549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Groupon did help me out
AUTHOR: momiller - ()
SUBMITTED: Wednesday, December 04, 2013
Just a little follow-up, Groupon did help me out and reimbursed most of my money in Groupon Dollars for another service. They were very helpful and sincere about it. This doesn't really effect my direct complaint against Bare Essence ripping me off...but Groupon did help me recoup my loss.
#1 Consumer Comment
Get some money back
AUTHOR: floebe - ()
SUBMITTED: Monday, December 02, 2013
I contacted Groupon and told them exactly that (since this happened to me after 2 sessions). They gave me groupon.com credit for the remaining amount of session.
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