Complaint Review: Barrier Plus
They were very difficult to get a hold of, and actually was only able to get a hold of them because I filed a conplaint with Living Social and they gave me Zack's cell phone number. He came on 7/31 to take measurements for 3 windows in my kids' room and quoted me an additional $500 for the installation, and asked for deposit. I gave him the deposit check for $250. 3 days later, Joe the General Manager calls me and says they won't be able to do the work for that price. I asked for a refund, and he said they won't give refunds. So we renegotiated. He agreed to install 2 windows on 8/10. The day comes and goes and no one shows and calls. No one returns my numerous calls.
10 days later, on 8/20, Zack finally replies to my text pleading for an update or a refund, saying the windows "are in production - special order- and will call when they come in". It is now 5weeks since he took my order down, and assuming they put in the order BEFORE scheduled installation, I figure the windows should be in. But again no one will return my calls or texts.
Considering we're a humble family of 5 living on 1 income, in an old 1200 sqft home, you'd think these guys would choose to rip-off a family that's a bit better off! Just give us back our $550! Just thought I'd warn potential home owners who are thinking of using them - Don't!
This report was posted on Ripoff Report on 09/06/2012 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/barrier-plus/plano-texas-75023/barrier-plus-xactremodeler-buyer-beware-joe-zack-took-living-social-voucher-money-and-937421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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