Report: #396728

Complaint Review: Barrier Windows, Barrier Window Systems

  • Submitted: Mon, December 01, 2008
  • Updated: Sun, May 08, 2011
  • Reported By: little falls New York
  • Barrier Windows, Barrier Window Systems
    7356 Main Street
    Westmoreland, Little Falls, New York

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Protect yourself
If you or someone you know are planning on doing any type of Windows, Doors or Siding, Be absolutely sure you stay Away from Barrier Windows

They provided terrible windows, doors and siding. The quality is awful and the doors and windows leak. The now rusting sheet rock screws' (that's right sheet rock screws) that were used to install the brass kick plates, hardware, hinges, stops to hang heavy exterior doors are disintegrating and falling off not to mention all the permanent rust stains. The installation was very poor and the so-called warranty is non-existent.

I have spent countless hours and it's been several years wasted trying to get the doors and windows they put in my home repaired or replaced to no avail. I even offered to install them myself if I could get any replacement parts. I have many pictures of the damaged areas, rotten wood, ruined carpets and sub floors that had to be repaired or replaced they were so rotten. There is mold growing in places where you can actually see the water dripping in through most, if not all the doors. There is serious problem with this Barrier Window System Company. So please, please save you money and choose a different company. Choose a reputable, honest company that you can count on. Whatever you do stay as far away from the Barrier Windows in New York State, you will thank yourself someday. see the proof here

little falls, New York

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This report was posted on Ripoff Report on 12/01/2008 07:25 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

all lies

AUTHOR: Justice - (USA)

I have all the contract forms right in my hand. you lie barrier windows. i tried to work with you on a few issues but you refused to work with me now you will be exposed for what you are liars cheats and thieves. shame shame on you. you should be locked up in a jail

I wouldn't take free windows! knowing what i know now. almost everyone knows who you are soon more will. you are shame sham on you barrier windows scam.
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#2 REBUTTAL Owner of company

Customer Data Base

AUTHOR: Marion - (United States of America)

I will be happy to correct your repair issues when you provide the Barrier Window Corporation contract to our Company.  According to our customer data base that is active since we started business, we have no record of you as a past customer.  Please correct your statement against our company and re-direct it to the Company you purchased from, as stated on your original Home Improvement contract.

It will be my pleasure to help you out if you find that our records are inaccurate.  I look forward to hearing from you either way.
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#3 Author of original report

barrier windows scam

AUTHOR: Justice - (U.S.A.)

check out the latest website for barrier windows scam
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#4 Author of original report

barrier windows scam

AUTHOR: Justice - (U.S.A.)

check out the latest website for barrier windows scam
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#5 Author of original report

barrier windows scam

AUTHOR: Justice - (U.S.A.)

check out the latest website for barrier windows scam
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#6 Author of original report

barrier windows scam

AUTHOR: Justice - (U.S.A.)

check out the latest website for barrier windows scam
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#7 Consumer Comment

Shameless 84 Lumber pitch....

AUTHOR: Dsneadejr - (U.S.A.)

The vast majority of the companies we do business with offer transferable warranties. You fill out a sheet, the next person in line fills out part of the same sheet, and it's done.

Just for future reference.
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#8 Author of original report


AUTHOR: Justice - (U.S.A.)

First of one of the main reasons we bought our home was the fact that it had a warranty on all the windows and doors. They had just been installed many within the past 3 years. The homeowner was told By barrier windows that it had this warranty. I also called barrier about some windows that were broken and a door which had molding that was warped and bent from the sun. they came and fixed it and said yes it is under warranty. They also came to look at my other doors that were leaking and tried to fix it. at this point they decided that they were starting to loose profits and stopped all warranty on the products and said it never had a warranty and gave me the run around for many many months ,now years. I have carbon copies of all the installs of the windows and doors signed by barrier windows. and many pictures. barrier says they no longer offer transferable warranties on their windows and doors which they told me they did by several of their sales reps and tech people.

I actually had a sales rep come here here to my home to get me to photocopy some of the letters and documents form barrier and the sales manager there. Barriers field reps couldn't believe their eyes and asked if I would gave them a photo copy to show to their other workers. They said barrier was trying to get out of having to replace and bad windows and doors which they knew they should be replacing. Even the actual door and window manufacturers I called and said barrier windows of westmoreland ny should be taking care of my warrantied products and me and they are not. I even have letters from the original owner who is a chemical engineer who offered to sign any leagal depositions supporting my claims aginst barrier windows. He also called barrier windows and was lied to again. Barrier is scam and and they will try to deny it here and other places. The fact is these windows and doors were only a couple of years old and should not be failing like they were and are warranty or not! Do yourself a favor and find some other company for your windows and doors

Read more here copy past this link below

Two Barrier Windows Salesmen face multiple charges

Two salesmen at Barrier Windows in Westmoreland have been carged with multiple felonies after they allegedly received checks from Barrier customers that they did not apply to their accounts.

State police say the checks were subsequently cashed and used by the salesmen for their own benefit.

57-year-old Anthony Darmetco of Troy is charged with 3 counts of grand larceny and 3 counts of falsifying business records.

He was sent to the Oneida County Jail on $5,000 bail.

23-year-old Marco Rubino of Utica was charged with 1 count of grand larceny.

He was arraigned in the town of New Hartford Court, where he posted $1,000 bail.
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#9 REBUTTAL Owner of company

follow up rebuttal

AUTHOR: Josephine A. Cadieux - (U.S.A.)

As a follow up to our rebuttal of December 24, 2008, we wish to inform you that we did refer this matter to our attorney for review. Our attorney has recommended we not pursue a slander lawsuit against Mr. Cargen notwithstanding his false statements concerning our company. However, our attorney wished us to advise you of the following:1. Mr. Cargen has never purchased any products from our company. If he claims otherwise then he should immediately produce his proofs of purchase. 2. Approximately eight years ago, the prior owner of the property purchased doors and windows from our company which came with a limited warranty issued to the "original purchaser" only. The warranty is nontransferable per the manufacturer. 3. At no time was there any siding purchased from us or installed by us at this address. 4. The doors and windows were installed to the landowners satisfaction as evidenced by documents in our possession which the landowner signed. At no time did the landowner ever complain to us about the quality and workmanship of our products. 5. Upon first learning of Mr. Cargen's complaints, we requested, at our cost, that a representative of the manufacturer evaluate the situation. According to this representative, any problems with the doors were due to Mr. Cargen's or the prior owner's nonmaintenance and failure to remove snow during the winter season. This information was communicated to Mr. Cargen who has apparently chosen to attack us through your website.

Our company strives to satisfy our clients. We proudly honor all warranties issued to our customers. Quite simply, this disgruntled individual was never our customer. If he has proof to the contrary then let him produce it.
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#10 REBUTTAL Owner of company

and now for the rest of the story......

AUTHOR: Josephine A. Cadieux - (U.S.A.)

"Justice" is in fact Robert Cargen.......Barrier has never sold this gentleman any product. We have, in fact, sold the prior owner of the house Mr. Cargen purchased in Little Falls window and doors only. Any warranties on our products at that time were not transferable.

Barrier did not do the siding at this address, so, therefore, cannot be held responsible for the siding problems.

Barrier did inspect the door installation as did a representative from the door manufacturer...the determination was that the doors were not maintained and snow conditions allowed for the ice build up during the winter months.

We are forwarding this complaint to our attorney for a possible slander lawsuit.
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