BBB And PUGSTER INC Vanessa Lee, Nina Ryu (Pugster Inc) and Raquel Negrete of the BBB San Jose Office. BBB CAUGHT??? Changing consumers complaints/Helping businesses commit fraud?!?! Pasadena and San Jose Nationwide

A few months ago I started getting a flood of Pugster eMail Advertising...

Pugster states there is an Unsubscribe Link, but there isn't one. Ive tried every reasonable way to contact them including directly emailing them ,Customer Service Links, Chat, Phone calls, but all of my attempts have been ignored. Ive seen online that others are complaining about this same eMail Unsubscibe Hoax. They have also experienced the same lack of success with getting Pugster to communicate. It's not an isolated occurance but the way they do business.

The various Regulatory Agency's seem disinterested. They want to put the burden on the Consumer to remedy the problem by doing things like changing their email Address or Blocking the eMails (Something that at best is usually a temporary fix).I ALSO couldn't get the BBB site to work, though from the posts I've seen it would be a waste of time.

Pugster appears to have no fear of Legal repercussions, and is now on my list of businesses to avoid at all costs.

Submitted October 20, 2014 

Why when I told Pugster I was going to sue for fraud they now have an accreditation from the BBB stating they are accredited with an A rating and a 10 yr history for this????  You now say they have had an A rating since 2004?? How does that happen???

      And since now Pugster has been given all this shouldn't you be giving A ratings to all businesses??? Especially those that have applied since 2004?  

     Just because you add or change something on the system, it doesn't wipe out what was there before. There are still multiple statements from the BBB EMPLOYEES stating that Pugster was not accredited through the BBB!!!

  All you have done is shown once again that you cannot be trusted, obviously you will commit fraud at the drop of a hat.

     You give fraudulent histories to  a dishonest and unethical company helping them to commit fraud and theft.   

   They owe $799.00!!!  That's what the cost / value of the BBBs Integrity/honesty is worth?

    I am 1 person and you are committing all these fraudulent actions against me and everyone else that unwittingly trusts the BBB?  Protecting the company that has literally stolen from me? 

      If they had not stolen from me (and they know and YOU know ) that they did, then you wouldn't need to commit this fraud. What is wrong with you people???   The hundreds? / Thousands? of people that have read or will be reading can now go to Pugster.com and see the accredidation/lie. Click on it and see the rest of the lie.  

    Words cannot describe the despicable actions that the BBB AND PUGSTER have committed. Whether it's an individual or a multi million dollar company like Target.   If they are looking for a TRUTHFUL/accurate and fair report on Pugster, they are not going to get it from the BBB. 

 What's posted on there is a lie and I can prove every word of it. 

  Also, BBB and Pugster, I don't know if the 2nd rebuttal on this was from a friend or maybe an employee, but, please don't bother sending me any more ridiculous threats about Libel, Slander or any other lawsuit.  Who ever wrote that ridiculous rebuttal needs to learn the law before quoting it. Also they need to read the complaint in it's entirety or have it explained to them, before they whine about what i do or do not have a right to ask for.  Also all those abc's, 123's, xyz's basically  they    = these

Not sure who wrote the rebuttal from the BBB, but i sincerely hope that the erroneous statements made in the rebuttal are due to misinformation and not yet again the BBB showing they cannot be trusted.   So here goes,  the statement concerning Pugster and the little??? statement that they were certified through the BBB. Not sure what you call little but the statement was in big bold letters on their about me page.  This is an exact copy of their statement- 

BBB's website clearly states that Pugster was not and is not an accredited business with the BBB.

Pugster's website, in small print, falsely claims it is an accredited business.   

No reports were modified or censored.

 From your own post......... businesses pay to be Certified through the BBB.......and there you go. THEY PAY AND GET AN A+ RATEING!!!! DOne and DONE! As for your requests into their business books. NOPE you do NOT HAVE THAT RIGHT!!! As your claim is under a grand, all you can do is TRY and go after them in small claims court. As for a Class action suit, sorry but you wont be getting ANYWHERE there. YOU dont have enough damages to start a TORT case. You need to be in the MILLIONS/BILLIONS area for that to work. Lastly, self-entitled much?? EXACTLY WHO DO YOU THINK YOU ARE TO MAKE THESE DEMANDS!!!!! You have ZERO rights to have ANY access to THEIR internal accounting. The ONLY rights you have is to a refund, IF you meet the requirements for one. ANYTHING ELSE is you acting like a spoiled child. Now that you have made a report on RoR, they may just ignore you completly and let their lawyers handle it. See the web is a media outlet, as such YOU must follow the same LAWS that EVERY printed publication MUST follow. This means that you CANNOT just slander and defame any individual OR business because YOU feel like it. It ALSO means that you CANNOT present YOUR OPINION as FACT!!! YOU have done both in your post. This isnt like being posted on your personal blog. If you were to enter in "Pugster" in Google right now, THIS report will pop up on top of the search list. This means YOUR report is reaching a larger base of consumers, which would be NICE for you had you kept your report to the FACTS of this issue. BUT you did NOT do this. No, instead you let your fingers run off where your brain should have stopped you. Which means that because of what you have written, and the sheer volume of available consumers that this report COULD reach, ANY monetary damages are going to be based on those criteria. Q x Z + % = Buttload of money for them.

What this means in YOUR case is that THEY NOW HAVE A SOLID CIVIL CASE against YOU!! And just because you are sitting at home doing this doesnt mean you are anonymous online. EVERYTHING YOU DO IS LOGGED SOMEWHERE!!! WHich means that if that business chose to do so, they could hire a lawyer and get a court order to have this site release the information they have on you. And make no mistake. RoR WOULD have to submit to a lawful court order. All that information that you entered when you went to make this report becomes available as well as the IP ADDRESSD that YOUR COMPUTER used. With just that information they can find out EXACTLY who you are. Then when the case is starting to shape up, they present a request to the Judge to confiscate YOUR computer. Even if you wiped your drive, erased every cookie, and unplugged your computer for a week, it will STILL have a copy of what YOU posted and a record of EVERY site you have visited and EVERYTHING you have written to anyone ever on that computer. As YOU would have used that device to make your RoR report, the ONLY way they would have to catch you is to dig through EVERYTHING in your computer.

Since there are 3 sides to EVERY story. Your side, their side, and the truth. IF what you are saying is 100% true with ZERO embelishment and ZERO exageration, then I agree with you. YOU DESERVE A REFUND!!!! But as someone who volenteers their time on RoR, I have found that there are VERY FEW 100% honest reports. MANY MANY MANY times the person making the report is going to basically LIE RIGHT THROUGH THEIR TEETH to makle themselves look like a better victim. And to paint the person or business they are making the report on look worse.

IF there is ANY part of this story that has been embelished or exagerated then you DO NOT deserve a refund because YOU would be slandering them online. Which is NOT your place to do. Your First amendment rights DO NOT allow you to say whatever you wish WITHOUT consiquences. It ONLY gives you the right to say whatever you wish WITHOUT CENSORSHIP BY A GOVERNMENTAL AGENCY. Its like yelling "FIRE" in a crowded movie theater. If even one person stubs their toe, YOU are responsable.

I wish you luck and I do certainly hope you get justice IF your post is 100% accurate. If its NOT then all you have done is start trouble for yourself. One would think that with all the lawyers in NY you SHOULD be able to find someone who can defend you against a civil suit. EVERYTHING I have told you is verfiable at your local legal library. So if you dont believe ME, then check it out for yourself. But do that BEFORE you make another post. This way you can protect yourself from any future litigation.

And it REALLY is not a shock to ANYONE that the BBB has NO TEETH and is a "Pay to Play" system that rewards those businesses who pay them with an A+ rank. Its no different the Angies List, YELP, ect ect ect. All they do is post negative or FALSE reviews. The ONLY way to have them removed is to join THEIR service and then MAGICALLY all those negative reports disappear. Now whenever I see a negative report, I make it a point to go into that business locally. WHY??? Well because it tells me a few important things. The first is that they just dont play THAT game. Paying for a rateing. Secondly, it shows me those companies that DO pay for the rateing probably are the EXACT opposite of what all those positive reviews state. Third, as a consumer myself, I would rather someone BE HONEST with me. Even a negative review is MORE honest then the paid ones. Almost everyone on the web has learned this and NO LONGER give negative reviews the same consideration as they did 5 years ago. NOW a negative review is almost an open invitation to make money.