This report is just a warning to beware of the Dallas Better Business Bureau.
I strongly recommend caution in using this organization for either selection of a vendor, or filing a complaint against the vendor.
This report is based on a single, but disturbing reality, about my experience with this organization.
In short, this claim related to work performed at an automotive body shop (S&C Body Shop in Garland, TX), where in the process of performing the work, they caused notable other damage to my vehicle.
First, I selected the body shop based on the fact that they were registered witht he BBB, and participated in a special customer service/complaint resolution program w/the BBB.
I filed an initial complaint with the Dallas BBB, and then proceded to gather considerable evidence of my claim, including time/date verifyable photos.
When I notified the BBB, they connected me to Lee Stallings, whom informed me that the BBB was swamped, and that the case would take a while befoire getting reviewed. Further, they were not interested in reviewing my detailed claim, particularaly my photos, and that I should save all this information for mediation, which is where this would likely end up.
Roughly a year went by. I periodically contacted the BBB to get status, but never got more than something to the extent of "the case is still open, and pending review".
Finally I received a letter from the BBB indicating that my case had been closed due to me not being able to prove that the damage was caused by the body shop.
I called to protest, explaining that I in fact did have time/date verifyable photos that can prove it, and that I was very dissappointed that the BBB would not even take the time to look at them, or any of the other evidence I spent considerable time preparing.
They then indicated that I should pursue the case privately, and that they would not re-open it, and still had no interest in reviewing the evidence.
I then brought my case to the BBB head courters in Washington D.C. They reviewed my case, and assured me that my claim was in fact valid, and that their lawyers would talk to the Dallas office to try to get the case re-opened.
After about a month of this, they finally determined that there was something about the contract of the Dallas office that prevented them from being able to make over-riding decisions, and the Dallas office (Lee Stallings and Jay Newman) flat out denied Washington office's "request" to do the right thing and reopen the case.
a) I would not have chosen this body shop in the first place if they weren't a "strong" memebr of the BBB.
b) I lost over a year of making repairs and filing a private case due to the BBB stalling me for so long, only to ultimately drop the case w/out reviewing the evidence.
It is clear that the BBB (at least in Dallas), is nothing more than a business, and not a true consumer advocate group. It is sad that they are allowed to use a name (BBB) that consumers automatically recognize as an advocate group, rather than a profit seeking business.
It appears to me that the BBB must make their money from businesses joining them, and thus, they defend these businesses at all costs, as if they are defense atturneys for those businesses, trying to shoot down, or just stall, and ultimately dismiss claims (as in my case).
As a note, the Washington DC office appeared genuinely concerned, and eager to to what is right.
So I am not suggesting that all BBB's are currupt --just the office I dealt with... SO Dallas beware!
U.S.A. STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about ?consumer confidence? when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!