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Report: #464391

Complaint Review: BBG Luxemburg - San Diego California

  • Submitted:
  • Updated:
  • Reported By: Orlando Florida
  • Author Confirmed What's this?
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  • BBG Luxemburg 1658 Gailes Boulevard San Diego, California U.S.A.

BBG Luxemburg High charges for using credit/debit cards. San Diego California

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I recently flew to Frankfurt, Germany and used a payphone at the airport. The payphones had no indication as to how much an international call would cost nor any number to call to get such information. I had a 10 prepaid card but could not get it to work on the payphone so I had to use my credit/debit card. I had only used 13 minutes because I did not know how much the call was. U pon returning to Florida, my bank statement showed that it cost $86.43 from BBG Luxemburg, which is too much. I immediately called the bank to dispute but was transfered over to the Phone company which was BBG. They informed me that if I had listened to the recording it would have given me the information and that it was posted on the phone itself. I know for a fact that nothing was posted and that there was no recording on the phone. He then explained that credit cards are charged more than just paying cash - which I did not know! The cost for the first 5 minutes was @ $15 and a connection fee of an additional $5 was charged. This to me is a ripoff. This information should be posted on the phones. I was told to call back so they can see what can be done.

Jm
Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 06/24/2009 06:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bbg-luxemburg/san-diego-california-92154/bbg-luxemburg-high-charges-for-using-creditdebit-cards-san-diego-california-464391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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