Report: #388091

Complaint Review: BB&T Bank

  • Submitted: Wed, November 05, 2008
  • Updated: Wed, November 05, 2008
  • Reported By: forest Virginia
  • BB&T Bank
    Lynchburg, Virginia
  • Phone:
  • Web:
  • Category: Banks

Show customers why they should trust your business over your competitors...

I recently had a talk with a rep from this bank. I had over 150$ worth of overdrafts. I had her explain what happened and she really couldn't. seems that i had charges go through, now I only use my debit card. when your debit card has a charge, the account is supposed to lock this amount of money until the actual posting that evening. I had two charges on hold/pending they were small. then I deposited some money before noon. I then made a transaction after 3pm. this transaction was for 300$.

Here is the end result. The deposit did not post to the account because it was a check. the 300$ payment i made at 3pm got posted and knocked the other two or three on hold off hold. so that they could be charged overdraft.
now my argument was two fold. one if the funds are on hold and not available, then how did the 300$ charge knock them off, and two if i made a deposit of any kind before 12, then it should post that night before midnight.

They took all the charges off my account. BUT since then , I think my account has been targeted to get it back. I have had over $500 in overdraft fees due to the way they post largest first in the past month.


I can get timeline reports of the acount if a lawyer would like to see them and start a suit.

p.s. I will be changing banks ASAP.

forest, Virginia
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This report was posted on Ripoff Report on 11/05/2008 12:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Why change banks?

AUTHOR: Edgeman - (U.S.A.)

I'm not sure what changing banks is going to do. The events you describe would have occurred at any major bank. Change if you want to, but you will see this problem again if you continue to authorize transactions before they are available.

Your lawsuit won't go anywhere, I'm afraid. From your report, it all looks by the book.

Most banks process transactions from largest to smallest. The largest one was the $300 transaction which was made before the deposited funds were available. That knocked your account balance into a negative status and left no money to pay the other transactions.
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#2 Consumer Comment

Suit won't help you...

AUTHOR: Striderq - (U.S.A.)

The $300 posted first because all banks post debits from largest to smallest. The omly question is whether BB&T posts the deposits/credit before or after the debits. If they post before and the check was not placed on a deposit hold, then it should have been available to cover the debits. If they post after, then you didn't have the available balance to cover the transactions you made. You need to make sure the money is available in your account BEFORE you make the transaction. No ripoff just poor money management.
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