Report: #541037

Complaint Review: BB&T - Branch Banking & Trust

  • Submitted: Thu, December 17, 2009
  • Updated: Sun, January 03, 2010
  • Reported By: Allen — Atlanta Georgia United States of America
  • BB&T - Branch Banking & Trust
    3790 Princeton Lakes Parkway SW
    Atlanta, Georgia
    United States of America

BB&T - Branch Banking & Trust Phone Scam Atlanta, Georgia

*General Comment: Read

Show customers why they should trust your business over your competitors...

Somebody at BB&T is a real genius. Let me tell you guys what just happened to me:

I was having some trouble figuring out when a check was going to post to my account. So I called up the bank and listened to the message and didn't get enough info so I wanted to speak to a live person. So far, this is easy and it sounds normal. Just wait it gets better.

I got the information I thought I would get. "It hasn't posted to your account yet Mr. Gregory. Give us a call tomorrow and we'll see what we can do." Okay, so I call up the next day (this is yesterday, mind you) and I get the exact same quote from another person. I'm a little miffed but not boiling.

I wake up this morning and find out that there's some funky $2.00 charge on my account for Phone24. I didn't know what it was so I called up the 800 number (800-226-5228 for anyone who wants to know). I get a live person on the phone and she then says this:

"Mr. Gregory, that's a charge from us because you spoke to a live person more than twice in one banking cycle." That was her quote. And I said, "What!?!? You gotta be kidding me. You mean to tell me that if I call this 800 number and talk to a live person more than twice in a banking cycle you guys are gonna charge me 2 bucks." Without flinching, she said, "Yes sir. It's in the Pricing Guide."

And to make matters worse, when I asked her if I was being charged for me talking to her right then, she said, "Yes sir. You are."

So now I'm boiling. I'm upset because this is the smartest way for a bank to make money. But as always it's at our expense. I can't believe that I can't just talk to someone. Now I have to pay to talk to them. They think that since they have email and automated systems that we shouldn't have to call. I want to talk to a live person, not some stinking machine just like the rest of you guys.

So now the girl is going to send me a pricing guide by mail because I want to see this thing in print. But she read it right off the paper so I assume it's correct. I wish someone at the bank would have told me about this.

Anyway, be forewarned that if you call BB&T Phone 24 more than twice in a banking cycle and speak to a live person, you will charged $2.00 every time you do.

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This report was posted on Ripoff Report on 12/17/2009 06:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment


AUTHOR: Steve - (U.S.A.)

My fiance has a BB&T account.  The trick here is whenever you sign a contract (which you did when opening your account), you have to read what you're signing.  What came with your account is called a "Deposit Account Schedule of Fees".  By law, this outlines all of the fees associated with your account (overdraft fees, account maintenance fees, and the fee that you're describing).  The bank can change that at any time, but they must notify you in writing (or by email if you have elected that option).  If you don't like it (which I personally think it's stupid, which is why I use Bank of America), don't sign up for the account.
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