• Report: #742015
Complaint Review:


  • Submitted: Fri, June 17, 2011
  • Updated: Fri, June 17, 2011

  • Reported By: kellyu77 — Holmen Wisconsin United States of America
Charleston, West Virginia United States of America

BB&T Branch Banking and Trust Co. Insurance Fraud Attempt Charleston, West Virginia

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I have a 2010 Toyota Tundra that sustained hail damage on 4/10/2011. Progressive Insurance issued me a check for repairs to both me and the leinholder (BB&T) in the amount of $1908.01. When I contacted BB&T on how to process the check to get the repairs done, I was told by Lawanda to send the check along with all claim info and a coverletter to the Charleston, West Virginia location. After I did this, I received a call back from Brenda Goode, who told me that she will not reissue a check to me, but will apply the check to the principal on the loan. As I was current on my loan and needed my repairs done, I explicitly told her that she did not have permission to do this, as the check was for repairs, not for BB&T to pocket early payments on my loan. I then contacted Progressive who told me they would immediately stop payment on the check and reissue a check to the repair shop. They did, and my repairs were handled beautifully. However, I learned several weeks later that BB&T tried to run the first check as well and apply it to the principal. When I called Brenda at BB&T, she said it was her "right" to apply it to my principal. She said she was concerned I was looking to receive the cash myself and not fix the repairs (which ironically is exactly what BB&T tried doing). I am not sure why she said this as I never asked for a check to be issued in  my name, and I also provided Brenda with repair shop estimate for where I needed the new check issued to.

However, BB&T ran the check against my wishes (and that of Progressive) and saw the stop payment, and they also charged my BB&T account $25 return payment fee. I contact both BB&T as well as Progressive regarding this. Progressive said they had documentation that they spoke to Brenda at BB&T and also told her they issued a stop payment. Progressive confirmed to me that I had not endorsed the check, and I assured them I had not. So BB&T tried to run a check that they knew was no longer good, for a reason to put early money in their pocket, with no regard for fixing my new truck, and it cost me $25.

Brenda at BB&T keeps telling me what Progressive did (by reissuing a check) was "wrong", yet she thought she could cash in on my hail damage. She assured me that BB&T has a "very strong" relationship with Progressive. However, Al at Progressive stated the contrary, and is obviously concerned that BB&T tried to take money issued for repairs and apply several months in advance for the loan. Progressive is currently trying to help me get my $25 back, which in my opinion is above the call of duty, but hey, a $25 charge from a backwoods, po-dunk bank where I have always been in goodstanding with is absurd.

This report was posted on Ripoff Report on 06/17/2011 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bbt/charleston-west-virginia-25326/bbt-branch-banking-and-trust-co-insurance-fraud-attempt-charleston-west-virginia-742015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on BB&T

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?