BBTelsys REFUND NOT GIVEN AS STATED BY TWO EMPLOYEES AND POLICY Grand Rapids, Michigan

THIS IS A VOIP SERVICE, BROADBAND PHONE SERVICE. THEY SENT ME THE EQUIPMENT, AND JUST A FEW DAYS AFTER I RECIEVED THE EQUIPMENT I SHIPPED IT BACK UNOPENED. IN THE MEANTIME I CONTACTED THEM TO INFORM THEM OF MY DECISION TO CANCEL. IT WASN'T A PROBLEM WITH THEM AND THEY SAID I WOULD GET A COMPLETE REFUND OF THE $66 THEY DEDUCTED FROM MY ACCOUNT. AS LONG AS THE EQUIPMENT WAS RETURNED WITHIN 30 DAYS....WHICH IT WAS.

SARAH AND ANDREW EACH SAID I WOULD GET A COMPLETE REFUND. AFTER A WEEK OF HAVING RECIEVED AN EMAIL FROM BBTELSYS THAT MY EQUIPMENT HAD BEEN RECIEVED, I STILL HAD NO REFUND. I CALLED AND BRENDA IN THE ACCOUNTS DEPT. SAID I WOULD GET MY REFUND IN A WEEK, WHICH MEANT TWO WEEKS AFTER RECIEVING THE EQUIPMENT I WOULD GET THE REFUND. AT THIS TIME I ASKED AGAIN IF I WOULD GET A COMPLETE REFUND. BRENDA SAID NO, THAT I HAD TO PAY FOR SHIPPING AND SETUP FEE'S.....I NEVER USED THE SERVICE BUT THE BOTTOM LINE IS THEY SAID I WOULD GET ALL MY MONEY BACK AND THAT DIDN'T HAPPEN. BRENDA SAID I WAS GIVEN THE 'WRONG INFORMATION' AND SAID I WOULD RECIEVE ABOUT $25 OF MY $66. WITH HAVING TO PAY TO SHIP THAT HARDWARE BACK THIS LEAVES ME WITH ABOUT $15.....OF $66.
THIS IS ONE DECEPTIVE COMPANY, STAY CLEAR....THEY NEED YOUR MONEY BAD AND ARE WILLING TO DECIEVE TO GET IT.

Fedup
Scarborough, Maine
U.S.A.