• Report: #699623
Complaint Review:

BBV Discount Book Sale

  • Submitted: Thu, February 24, 2011
  • Updated: Thu, February 24, 2011

  • Reported By: kim — wheeling West Virginia United States of America
BBV Discount Book Sale
Florida Internet United States of America

BBV Discount Book Sale BBV Rebate Charged Unauthorized Fees and Refused to Explain Why, Internet

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     I didn't notice any charges from this company for six months, not until I was about to get an overdraft fee. I know, I feel stupid! Anyway, they used my bank card to charge $9.95 at various times in the month. For four months they charged my account twice for the same $9.95 charge. 

     When I called one of the phone numbers listed on my bank statement (they have different numbers on my bank statements: 866-707-5858 and 888-228-5348), the young lady asked me for my zip code. Then for my name. I told her Kim and my last name, but the name on my card is Kimberly. Then she asked for "verification purposes" for my physical address and my email address. I didn't want to answer right away so I asked her what exactly does her company do. After about a 20-second uncomfortable silence, she said she couldn't answer any of my questions until I verified my information.

     That's a dumb answer. So, I asked for a supervisor. She said that she needed to know why I wanted to talk to a supervisor. I told her because she's not answering my general question about her company. She finally said that they are an internet company which sells vitamins, books, movies, and some other things that I can't remember. I told her that I still wanted to talk to a supervisor. She claims that she could answer all my questions because she had my account pulled up in front of her if I simply verified my information. How in the world did she find me using my zip code and name?

     I still insisted on speaking to a supervisor. But she said that I could not talk to a supervisor until I verified my address and email. I told her that I am not going to give out more personal information to a company that is stealing from my account.

     I went to my bank and filed fraud charges through Reg E. Hopefully I can get my money back!

This report was posted on Ripoff Report on 02/24/2011 07:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bbv-discount-book-sale/internet/bbv-discount-book-sale-bbv-rebate-charged-unauthorized-fees-and-refused-to-explain-why-in-699623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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