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Report: #1272805

Complaint Review: BBV Hot Movie Sale - Florida

  • Submitted:
  • Updated:
  • Reported By: Jill V — Great Bend Kansas USA
  • Author Confirmed What's this?
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  • BBV Hot Movie Sale BBV#HotMovieSales Florida USA

BBV Hot Movie Sale Paid 4 years of membership NEVER used somewhere in Florida Florida

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I purchased two movies in August of 2011. I did not read clearly that fine print that I was also buying a membership by purchasing this movie at a discount. From that time until this month the BBV#HotMovie people charged my credit card 19.95. I admit this is a huge error on my part to not take notice of that charge and wonder what it was but I didn't until November of 2015. I disputed the charge and my credit card company got the BBV movie man on the phone with me. Yes he said I have been billed all this time every month and well, yes, the two movies had cost me about $800 bucks. He was very sorry but there was no way to refund ANY part of that money. I had the membership and if I chose not to use it, well, that was my problem. The credit card rep was really helpful, she kept asking for a manager or someone higher up. This guy said he was a manager and was authorized to make these decisions, no one higher up would or could help and he would not transfer a call. He repeated he was so sorry but he just had no choice but to deny the refund of any part of my 800 dollars. I think this must happen very often. I credit my own stupidity for not trying to stop these thieves sooner but 800 bucks for two movies is one great lesson. I want people to know and avoid this company.

This report was posted on Ripoff Report on 12/08/2015 10:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bbv-hot-movie-sale/florida/bbv-hot-movie-sale-paid-4-years-of-membership-never-used-somewhere-in-florida-florida-1272805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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