Complaint Review: BBVA Compass Bank
BBVA Compass bank Corona CA The worst experience with any bank on EARTH, next to B of A Corona California
*Author of original report: I was Wrong they didn't fix the situation!!!
*Author of original report: BBVA has resolved the issue
Address: 195 W Ontario Ave, Corona, CA 92882
So I opened an account at BBVA compass online and after being "approved" for a checking account it, the website, stated that I had to go inside a branch and pay to open the account. $50 minimum was required.
It took me about 3 days to find the time to go inside the local branch at Corona, Ca. I went in there and it seemed to be a pleasant experience at first. The lady that helped me did say that she "had to cancel" the account I applied for online due to some system error, that is a very broad and commonly used term and excuse by companies these days! Anyhow, I said it would be fine to cancel it but I wanted only a checking account. She said that it is fine. She also said that there was a program and gave you a FREE savings, what a bunch of BS, but I said ok and took the FREE checking to leave. I gave her $50 and she deposited in the account. Then she said I could "automatically" deposit $25 a month to my savings from my checking. I said I didnt want it. Anyhow she pushed it onto me. So I took it. I left the bank and when I got home, I called the branch and said I didnt want the $25 automatic deposit from my checking and they said that is fine and to call customer service, And I did that.
I lost my job and income about 1 month later. The bank kept sending me bank statements and other paperwork, So I called the customer service and said what is going on with my bank account. He told me that I had 4 accounts, I told him I did not have 4 accounts. He stated that I was NEGATIVE $150.00 on one of my accounts in ALL FEES. I asked why, he stated that the person at the branch NEVER CANCELED MY ACCOUNT, AND THAT EVERY MONTH THE BANK WAS TRYING TO PULL $25 FROM MY ACCOUNT AND WHEN IT WASNT'T THERE, THEY CHARGED ME A FEE....wow. I never got that money, so who did, the bank!
One day I opened the statement and it said I had $50 in the checking account. So I went into the bank to get the money, this was around 10-18-2013, The lady at the counter said ok, but she had to wait for another lady to get back. I think she said the supervisor. Anyhow she said to wait for 20 minutes or go and come back. I did as she asked, When I got back the lady that came to help me was the SAME lady that opened my account. She took me to her office and said "You can not get your $50 because your other account is $150 overdrawn...I smirked and said I never took any money from the bank, why do I even have an account that is open and overdrawn, she said "bank police, sorry".
So the bank TOOK, STOLE $50 of my hard earned money and kept it, I NEVER wrote one check, Never took money or did anything with my account, the bank just took my money...... I hope that attorney general can get my $50 back for me.....
This report was posted on Ripoff Report on 10/23/2013 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bbva-compass-bank/corona-california-92882/bbva-compass-bank-corona-ca-the-worst-experience-with-any-bank-on-earth-next-to-b-of-a-c-1094027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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