Report: #918514

Complaint Review: BBVA Compass

  • Submitted: Fri, July 27, 2012
  • Updated: Fri, July 27, 2012
  • Reported By: susan circle — Plano United States of America
  • BBVA Compass
    14th Street,
    Plano, Texas
    United States of America
  • Phone: 2149248953
  • Web:
  • Category: Banks

BBVA Compass Fraud on fee and penalty charges after I closed my account Plano, Texas

Show customers why they should trust your business over your competitors...

Over 1 year ago I had an account with BBVA Compass which included checking, savings and a line of credit via a credit card. When I wanted to close my account I called and asked what the process was for closing the accounts.  I was told to bring a letter into the branch that I dealt with to close all of my accounts.  I complied with this process over 1 year ago.  In March this year I received an invoice from the Line of Credit Charge Card for an annual fee. (realize the account has had a zero balance and no activity for over 1 year) 

I called the credit card company to let them know they made a mistake in charging me for an annual fee. I was informed that since I did not go through the correct process to close my account that I still owe the annual fee for a credit card that I do not use.  I asked what the process was to close the account and was told to pay the bill and go to my branch and give them a letter to close the account.  (does this sound familiar to anyone?) Oh did I mention that when I had my bank account this line of credit charge card did not have an annual fee?  The fee was assessed because I no longer had an account attached to the credit card. (of course not, I closed the account)

 I asked how I could escalate the issue and was told to contact the branch because only they could close the account and waive the fees if they determine they are not warranted.  I called the branch and was told they would "check into it".  I finally received a call back after 3 attempts to get someone to help me and the final answer was that I owe the fee and should pay it by coming into the branch with a letter to close the account. (not this again)  I have refused to pay the $20 annual fee which has now compounded with penalties to $61.  The credit card company has turned this into the credit agencies and I continue to get harassing calls at home to pay this bill.  I do not know what my options are to dispute this, but clearly I am getting the run around by BBVA Compass.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 07/27/2012 02:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.