Complaint Review: Beach Body/ Product Partners, LLC
- Beach Body/ Product Partners, LLC
8383 Wilshire Boulevard, Suite 1050
Beverly Hills, California
- Phone: 323-904-5600
- Category: Weightloss Programs
I received an email on the 15th that they were shipping. Well, that was the day it was supposed to arrive.
The email said it would arrive in 3-5 business days. I was like, "whatever..I will not make an issue of it" and figured it would arrive by Friday the 18th. No package.
I called their "customer service" number, on the 15thand I use the term "customer service" loosely. Achmed (his real name, I wrote it down)told me that he had no way to track my package, but would I like to add vitamins to my order? (How can I add to an order that has supposedly shipped?????)
I got involved in some family issues, and a death in the family, and around Feb 6th, I realized I still did not have my package. I went online Feb 7th and I saw where they had charged me 104.60 on January 15th, and an additional 36.90 on Feb 6th. What was the additional 36.90 for? I hadn't even received my package.
So I called again, and Mahmet (again, a real name, I wrote it down) told me that my package was "ready for shipping" I asked him what the tracking number was, and he said he didn't know. I asked him what the additional 36.90 was for, and he said for "rush shipping" I told him I had not ordered rush shipping. He said that I did on January 15th. he said I ordered next day shipping. I said, "If I did....then wouldn't the package have arrived by now?"
I asked Mahmet if I could speak to a supervisor, and he said "NO". I told him to go ahead and cancel the order. He said he would try to cancel it- I said if it arrives here UPS is taking it back to him. he said I am not allowed to return anything without a return confirmation number, and to get that number, I need to tell him the reason for returning the item. So I said, "uhhh because your company is cheating me, taking my money without sending a product, and giving me shitty customer service"?
He said..." I am not able to put that down as a reason"
I said, "OK..How about YOU SUCK?"
He said, " I will just put dissatisfaction"
I said "Fine...whatever"
Then he said please hold for your return confirmation number.....
I sat there with the speakerphone open for about 11 minutes and the line went dead.
On February 13th, I got the following email:
Dear Mike's Mom,
Great news! Your order is on its way, and soon you'll be on your way to a fit and healthy lifestyle!
Your order information:
Order #: WXXXXXXXXXX
Shipped via: UPS Express
Tracking #: XXXXXXXXXXXXX
You can track the status of your order online by clicking here and providing the tracking number above.
Approximate delivery times depend on your ship method:
UPS 2nd Day / Rush 3-5 business days
UPS Basic / Express 5-7 business days
All Others 2-3 weeks
Important: If you don't get an update right away when tracking, please allow an additional 48 to 72 hours for the most up-to-date information.
If you are a member of the Million Dollar Body community, contact your Coach for information and support or log in at MillionDollarBody.com.
For Million Dollar Body and Beachbody Customer Service, please call 1 (800) 818-5174 or go to Beachbody.com.
Welcome to Beachbody!Carl Daikeler, CEO
Carl Daikeler, CEO
Carl Daikeler signature
PLEASE DO NOT REPLY TO THIS EMAIL.
Note: Charges may appear on your bill as Beachbody or Million Dollar Body.
I canceled this!
So I called again today.(Feb 13)After waiting on hold for 29 minutes-- I got Sandeep on the phone (true name, I swear!)They said my order was being rushed to me, and did I want to fill out a customer service survey????
Believe me, I am the LAST person they want to do that.
I said- do not rush anything to me, I canceled this order weeks ago! And I am very sorry, I was having a very difficult time understanding this person.
They said they had no indication that I had ever canceled the order.
So I said, "Fine, as soon as it ever shows up, I am sending it back"
He says..."That is fine, we have a 30 day money back guarantee."
Is anyone listening to me? Obviously, this company is staffed with morons.
This report was posted on Ripoff Report on 02/13/2008 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/beach-body-product-partners-llc/beverly-hills-california-90211/beach-bodybeach-bodyproduct-partners-llc-lying-cheating-rip-off-artists-sucky-customer-308672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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