Complaint Review: Beachbody - Internet
- Beachbody Internet USA
- Phone: 8668675568
- Web: beachbody.com
- Category: Weightloss Programs
Beachbody beachbody workout fitness insanity Internet
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Beachbody made an unauthorized charge to my credit card and delivered a product to my home that I didn't order.
On 3/26, I went online to look into ordering Insanity workout by Beachbody. I looked on the Beachbody site and decided that I would order the program. On page one of the order process, I started to enter my information: name, address, credit card number. I proceeded to step 2 where the site tried to make me order additional merchandise. I decided to cancel my order at that point because every time I declined an offer, another product popped up. I was two pages away from the confirmation page and decided to close out my browser and end the order process.
I then went to Amazon.com and ordered insanity directly from the site for one lump some. On 3/31, I noticed a charge on my credit card from beach body for $75 dollars. I called the beachbody phone number that was on my credit card statement 18668675568 and spoke to a rep. I told her the issue and she provided me with a number that she said I had to place on the box when the product was delivered. She also advised me that they would charge my card again on 4/26. The box was scheduled to arrive on 4/1 and I told her I was going to return it ASAP. She told me that a refund would take 1-2 weeks.
I then called my bank to notify them about the unauthorized charge on my card, I cancelled my card, and ordered a new one to hopefully avoid additional charges. I also asked them to block this company from my account. The insanity box arrived on 4/1. It didn't arrive with any return shipping information, just a USPS sticker on the box. I called the original number again and it appeared that my number was blocked from getting through after the initial phone call. I called from a different number and was able to get through. I spoke to 2 reps, both kept putting me on hold for long periods of time and neither resolved my issue. I will be mailing the product back certified on 4/4 to the Ohio address that it came from. I want them to keep the product, issue me a refund, and refrain from putting additional charges on my card.
This report was posted on Ripoff Report on 04/02/2015 11:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/beachbody/internet/beachbody-beachbody-workout-fitness-insanity-internet-1219970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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