Report: #1371875

Complaint Review: Beachbody

  • Submitted: Sun, May 07, 2017
  • Updated: Sun, May 07, 2017
  • Reported By: pmitch — Buckeye Arizona USA
  • Beachbody

    Nationwide
    USA

Beachbody Beachbody on Demand Purchased dance dvds and keep charging my account for supplements I don't want. Canceled, still charging my account! Nationwide

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Reluctantly, I ordered a set of DVD's called Country Heat from Beachbody.  They had a deal of $19.95 down, and 2 additional payments of $19.95 each.  When talking to the representative over the phone, he started his spiel about how I would be receiving a free sample of shakeology, as well as another product called Activit.  I explained to him I do not take supplements as I have medical issues plus I am allergic to many things, and I did not want them.  All I wanted was the DVD's.  Insistent he explained these come free and if I don't want them to give them to someone else.  

I received my DVD's in the mail about 3 weeks later (was supposed to get free expedited shipping, didn't happen).  I was charged $37.42 for the first payment on 1/30/17.  When I called them I asked why they were charging me $37.42 when they stated it was $19.95.  I was told because I had to pay for shipping.  What?  The free shipping was just for an upgrade to expedited shipping that took 3 weeks.

On 2/28/17, I was charged $20.45, and on 3/1/17 I was charged $41.05.  They had no explanation for this.  So my original cost I was led to believe was $59.95, actually cost me $98.92.  

On top of all this, when I specifically stated numerous times I didn't not want the supplements, they sent me a bottle of their supplement called Activit.  When I checked my credit card statement, I saw a charge of $40.21 posted on 3/1/17, and called them immediately and told them to cancel this.  On 3/31/17 another charge hit my account for $29.95.  Once again I called them and I was assured would be handled and I would not have another charge to my account.  I received and email verifying that this was taken care of.  Much to my surprise, I went to pay my credit card bill today, and there was another charge posted on 5/1/17 for $29.95.  I spoke with someone with a very heavy accent telling me that I didn't return the bottle and that's why I was charged again.  No one ever said return the bottle.  I am so frustrated.  I will be contacting my credit card company tomorrow and trying to have these charges reversed, and if I have to reissue a new card.  

This company is very deceitful. All I wanted was to order some dance tapes, and got nothing but grief.  These tapes are definitely not worth the money, and all the aggravation that goes along with it.  

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This report was posted on Ripoff Report on 05/07/2017 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/beachbody/nationwide/beachbody-beachbody-on-demand-purchased-dance-dvds-and-keep-charging-my-account-for-suppl-1371875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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