Beaches/Sandals Resort (Negril Jamaica) ripoff dishonest resort photos do not match advertised pictures Negril Jamaica

I suspect this resort was recently revamped as the above descriptions do not fit at all with what I experienced.

My family and I went to the Beaches Nigril in February 2009 and had a fantastic time.  We did not see any roaches at Kimono's or elsewhere and our rooms were clean and luxurious.  Most of the staff was friendly.  We even considered going there for a 2nd straight year but decided to try another country.

My only complaint is that photographers (recruited by the resort) are constantly taking pictures of you to sell them to you later.

I would not go to any other resort in Jamaica, as they have the best spot on any beach I've seen (+sunsets). Yes, it's a little more than an hour's drive from the airport but we knew that before getting there (p.s. we did not wait for transportation, they had chauffeurs on stand-by to take us as soon as we had all come through customs).

I went to the Ocho Rios Grande and I paid 3k for 5 nights and it was perfect. I have heard a lot of horror stories about Negril. Make Ocho Rios your next vacation you won't regret that one.

I went to the Ocho Rios Grande and I paid 3k for 5 nights and it was perfect. I have heard a lot of horror stories about Negril. Make Ocho Rios your next vacation you won't regret that one.

I went to the Ocho Rios Grande and I paid 3k for 5 nights and it was perfect. I have heard a lot of horror stories about Negril. Make Ocho Rios your next vacation you won't regret that one.

I went to the Ocho Rios Grande and I paid 3k for 5 nights and it was perfect. I have heard a lot of horror stories about Negril. Make Ocho Rios your next vacation you won't regret that one.

I went in August 2005 on my honeymoon to Sandals In Negril. The rooms were to say the least not a top notch hotel. It may be in Jamaica but they have to have something to drink too. The service was absolutly terrible. The rooms were hot. The air conditioners were very small window units that took forever to cool the room. Every time we left the room the maids turned off our air conditioning unit. When we came back to our rooms from outdoors it was smoltering hot. There is no use in the flys swarming the food at the buffet. It was pure nasty. When you did go to the buffet you better bring your own drink because after you sit down you aren't getting anything else to drink. No one ever comes to check on you or refill your glass. We went to there japanese restauraunt Komonos and there were not a few but an enormous amount of cockroaches every where. I now it is a tropical climate but there needs to be precautions taken by Sandals to kill the roaches. This was NOT a small roach problem. We got up along with another couple and left. We paid extra and stayed in the Conceirge room. The conceirge was a hateful smart ellic. Now I can understand that I am no longer in America when I go to Jamaica but this was not the Vacation of a lifetime. Sandals Negril is NOT by far at a level that will meet your expectations. But if you don't mind the mosquitos, flys, and cockroaches by all means pay $6000.00 and don't say you weren't warned.

Lawrence,

While I'm sorry to hear that your vacation to Beaches Negril was not an enjoyable experience, many of the troubles that you complain of could have been avoided with proper research. I have visited several of the Sandals/Beaches properties throughout the Caribbean. The resorts are by no means five-star properties, but they are a far cry from being a dump.

Sandals is notorious for using visually stimulating, beautiful images of its beaches and grounds. Does the advertising accurately depict the resort? Yes. The buildings you see in the pictures are identical to the buildings on the property. As a vacation destination, Sandals is trying to sell you paradise. If you were to have conducted research of their competitors websites you would find that they do the same. Many places throughout the world do not look like they do in the one in a million shot that is used in the advertisement -- does this mean they they cannot use the image?

I am amazed at the number of people that believe that because they spent $3000 they are entitled to perfection. Sure $3000 is a lot of money. However Beaches Negril is a $50 million dollar piece of property -- that means there needs to considerably more guests at the resort throughout the year in order for it to turn a profit. As a result, the resort is going to show a little wear and tear. This is to be expected.

The unexpected drive from the airport to the resort, while perhaps not mentioned, should have been obvious. The airport is in Montego Bay, the resort is in Negril. Numerous vacation reports on internet websites will atest to this drive, as will a quick look to a map of Jamaica. If you wanted to avoid the drive you could have stayed in Montego Bay.

I don't believe you mentioned when you took your trip, but Jamaica is hot and humid. While it varies somewhat depending on when you travel, this is to be expected. You are correct in that many of the restuarants are located outdoors, but who would want to pay money and go through the efforts of traveling to Jamaica to eat indoors?

Finally, and perhaps most importantly, I think it is important to remember that you are in a different country. The country of Jamaica as a whole does not move at the same pace as the United States. While this can be frustrating, sit back, relax, and enjoy yourself. There is much more to Jamaica than what is inside of the resort's walls.


Please do not view this individual's complaint as accurate or indicative of Sandals. It think it is obvious that this poster had something else in mind when they booked their vacation. Perhaps if they had done a little research their trip would have more enjoyable.