Beacon Debt Solutions Go to a consumer credit counseling service, not these people Westminster California

Complaint Closing Statistics
The following grid displays the number and responses to complaints over the last 36 months:

No. of Cmpl Type of Response
0 Making a full refund, as the consumer requested
1 Making a partial refund
0 Agreeing to perform according to their contract
0 Refusing to make an adjustment
4 Refuse to adjust, relying on terms of agreement
1 Unanswered
0 Unassigned
6Total

Many complaints look it up for yourself.

http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=100065873

To Whom It May Concern,

This is in response to the complaint which was filed against our company. This complaint was filed against our company by an individual who was NEVER enrolled in any of our programs or utilized any of our services. This person was NEVER explained any of our programs directly and was given the information by her daughter second hand. We have the recorded calls to prove this.

Apparently the mother of the person who inquired about our program was upset because her daughter was not enrolling into a "credit card counseling program". We offer debt reduction programs. The reason why we do not offer "credit card counseling programs" is because we do NOT believe in this program. Our company can easily get approved to offer credit card counseling services. We chose not to because again we believe first they are not a viable solution for most Americans in true hardship situations and many of our customers who join are program come from these credit card counseling programs - stating to us - they either didn't get the real monthly savings they needed and/or where thrown out of the program.

These are the reasons why we dont believe in credit card counseling:
1. Credit Card Counseling Programs claim they are non - profit. That is NOT the case - they charge monthly "contribution fees", "maintenance fees" & typically fees for the amount of credit cards you are enrolling into the program.
2. Credit Card Counseling Programs are backed by the credit card companies!!! The same individuals that charge clients 32% interest rates, late fees, over the limit fees, etc.!!! The government required the credit card companies to develop a program to help consumers manage their debt - credit card counseling is what they created (which completely favors their (the credit card companies) interests).
3. Credit Card Counseling Programs promise to Lower Your Rates - what they fail to tell you is that NOT all your creditors will allow you to lower your interest rates. They have to send proposals out to them and they have to agree to lower your interest rates. So A LOT of clients join these programs based on a counselor telling them an AVERAGE rate the company will lower it down to - only to find out 30 - 60 days later that 1 or 2 of the cards will not agree to lower the rate down. The client originally called in to consolidate everything into one easy payment only to find out typically a month or 2 later that they still have to deal with some debts on their own.
4. Credit Card Counseling will not let you skip a month if you experience an emergency - instead - if you don't pay, well guess what - they throw you out of the program and your rates go up to where they were. A lot of people who are experience extreme financial hardships go into these programs with great intentions only to find out after a few months they cant afford the payment any longer and are stuck back to where they started.
5. Credit Card Counseling programs are notorious for paying your creditors late. Everyone usually joins this program because they are happy that creditors are paid monthly in little payments - what they fail to realize is that by the time the credit card counseling company takes the money out of their account and then sends it to their creditors - the payments are late and it still hurts their credit!
6. Also - if you have a 32% interest rate and a credit card counseling program lowers your rate down to 22% - do you really think that is going to get you out of debt any faster? So instead of being out of debt in 30 years your down to 10 !!!Remember the interest rate is compounded DAILY not once a month like your mortgage.
7. This program is NOT for people that are in collections!!!! Credit card counseling lowers interest rates - so if you have debts in collections (with collection agencies) you can not add it to the program. THE CLIENT that filed this complaint stating that her daugher should do credit card counseling - well half of her daughters debts where with collection agencies - so she wouldnt be able to include them anyways. We know this because when she spoke to Kathy Nguyen, her debt consultation at Beacon, she explained to her what type of debts she had and who they were with - we have the documentation & recorded phone call to prove this.
8. Lastly - everyone claims credit card counseling programs maintain their credit! That is EXACTLY true - however this client who filed the complaint, her daughter had a credit score between 450 - 600 (a poor rating). How we know this is because we get a list of clients experience financial hardships with very low credit scores with a significant amount of debt ($20K - $180K)from the credit bureaus themselves!!! Why would someone who has this low a credit score want to maitain (keep it where it is) for the next years by doing credit card couseling. It truly makes no sense. Has a credit card company ever told you this ? - "just make at least a minimum payment so it doesnt affect your credit" What they fail to tell you is that even if you make that minimum payment on time if you are over 50% of the limit on the card your credit score is already going down!!! ontime with your payments or not!!! (example: $10,000 line of credit on Visa ...you have a balance of $7,000 on your card - guess what - pay the minimum payment or even double on time and your score is still going down - because you exceeded that 50% line.)

We are not saying that this program doesn't do any good. For the CORRECT individual it does work. The correct individual is usually someone where they have 15% interest rates and they want them lowered to 5% - and typically those who are paying their bills ontime or got behind 1 month by mistake and wants to get back on track. We have had potential clients call in and be in this situation and we have actually referred them to a company that does credit card counseling.

Our company specifically targets hardship clients that need help. Their credit is already damaged and the debt is adding and simply destroying their lives. Our Program provides the following:
1. 1 Fixed Monthly Payment and we DO NOT charge you an interest rate.
2. We negotiate down your debt with your creditors based on the prinicipal amount you owe. This saves money not only on the principal of what you owe but also a huge amount of savings in interest.
3. We have legal counsel that contacts the creditors and sends out cease & desist letters so if your creditors are constantly harassing you (like i am sure the daughter of this person who filed this complaint was) we can work to have the calls stopped.
4. Our program does charge fees. We do not hide them from our clients - it states them ALL in the agreement we have them sign and EVERY client that joins our program must do a recorded compliance call which outlines every fee and issue regarding this program. The nice part is that our fees are built into our clients monthly payment program. So once our clients are done with the program, we are NOT going to send them a bill and put them back in debt.
5. Our clients pick the monthly payment they can afford. We ALWAYS advise the client to pick the highest payment they can possibly afford - because the quicker the client can build their money in their trust account to pay off creditors the quicker they will be out of debt and can then begin to start rebuilding their credit. The daughter of this person who filed this complaint asked us to send her a copy of the agreement and the lowest monthly payment physically possible. Kathy Nguyen, one of our excellent debt consultants sent her the information based on the client requesting the lowest payment possible because she stated this was all she could afford (again we have that recorded call of this conversation between Kathy and the daughter). In fact the daughter even said this is all my budget could afford based on my income.
6. You get the flexibility to skip a payment and make it up later on in case of emergency. You are able to change your payment date every month if you like as well.

All in all, we are very sorry if the daughter and the mother who filed this complaint felt we were guiding them down the wrong path. The facts where simply that since most of her debts were in collections and her monthly payment request was so low that the only program that could really help would be our debt reduction program or bankruptcy. I wish them both the best and I truly hope they do not end up like most of our customers who join credit card counseling only to find out the payment is still unmanageable and the program is not flexible during their time of hardship.

We tell everyone this is NO such thing as a magic fix when you are in debt. The program we offer to our clienta we specifically tell them there are two things they have to sacrifice if they one day want to be debt free: 1. you can no longer use the cards & 2. you have to sacrifice your credit in order to get the debt paid off.

You have to take 1 step back to move 5 steps forward at times. For those of you that are in debt and need help please do not hesistate to give us a call for a free consultation. You can reach us toll free at 888 886 9344. Please visit the better business bureas where you will find NO complaints registered against us and we were stunned to find someone complaining about us when they never even enrolled or experienced our services. This website states they will not remove even a wrongfully filed complaint, which is a shame because we have been helping over 500 people a month. We hope the explanation above has shed some light and given a clearer version of the truth.

Feel free to visit our website: www.beaconds.com to find out the truth on how credit cards want to keep you in debt and how Beacon Debt Solutions can help.

Kind Regards...
Phil Nguyen
Beacon Debt Solutions