• Report: #906156
Complaint Review:


  • Submitted: Tue, July 03, 2012
  • Updated: Tue, July 03, 2012

  • Reported By: Annie — Canton Michigan United States of America
357 Mccaslin Blvd Louisville, CO 80027 Internet United States of America

beautyclub.net beautyclub1 extreme false advertising, rude lying customer service, FAKE PRODUCTS, NOT AUTHENTIC Internet

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THIS SITE DOES NOT SELL AUTHENTIC PRODUCTS!!!! I use the same conditioner ALL the time, but the one I received from this site does not LOOK, FEEL, or SMELL like the real thing! It smells like bug spray & chemicals. Absolutely disgusting. (J Beverly Hills- Rescue Conditioner) Anyone who knows this conditioner knows it smells like black licorice. Even the BOTTLE looks cheap and fake!!! I am beyond pissed. I wouldn't use this on an old barbie dolls hair! UGH!

After waiting over 7 weeks to receive my order in the mail- I wish they would have just LOST IT or CANCELLED IT!!! The site says they ship orders within 24-48 hours WHAT A JOKE!

After 2 emails (by the way- which were NOT responded to) and 5+ phone calls to customer service with LIES and LIES and the run around, I finally received my order. I am SO BEYOND IRRITATED that I have had such a horrible experience. One guy in customer service straight up lied to me- "your order is being shipped out today" two weeks go by.... nothing. Finally I call again and a different lady says sorry it looks like your order will be shipped in a couple of weeks. I asked to cancel my order which she said I couldn't- I'm sure that's another lie. Now what.... I am stuck with this FAKE gallon of GOD KNOWS WHAT.....

This site is complete GARBAGE. I have a request in for a refund- we will see how that goes. Supposedly I will be receiving an email in a couple of days. Heard that song and dance before!

I called J Beverly Hills direct- the lady said they do not sell any products online, ONLY IN SALONS. RED FLAG!!! I wish I would have just paid the extra and bought this at my salon. LESSON LEARNED! I will definitely be researching any site I buy from online in the future.

This report was posted on Ripoff Report on 07/03/2012 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/beautyclubnet/internet/beautyclubnet-beautyclub1-extreme-false-advertising-rude-lying-customer-service-fake-pr-906156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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