Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #790200

Complaint Review: Bee Lasso - Redding California

  • Submitted:
  • Updated:
  • Reported By: Justin — columbia South Carolina United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Bee Lasso Redding, California United States of America

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Where do I begin? On October 6th I purchased a "Boulder" of Bee Lasso from Beelasso.com. On October 7th I got an email from Paypal telling me my item had shipped. AWESOME! Well....that's where the good experiences end.

October 11th I check the tracking for my item and it says "Delivered". Fantastic! I rush to the mailbox, full of excitement to try my new product. I open the mailbox, and nothing was there.

I contacted Skylar Stewert (aka SOUNDDRONE) and he gave me a lackluster response, telling me I needed to take it up with USPS since it says delivered. "the bee lasso has arrived in SC it now has to be delivered to your address. please give it a couple days post office will not even process a claim till 10 days after the estimated delivery date." was his actual one lined response. No problem. So I call them, because there is no such policy about waiting 10 days. II had to fill out a case claim and they said they would investigate.

On October 14th, I was given a call by a USPS representative telling me, and I quote, "Unfortunately your package was intercepted at delivery for inspection. Apparently the retailer, 'skyler stewert' has been double printed stamps, and you were a victim of this business practice."

I then contacted Bee Lasso (skyler) again, and informed him of what USPS told me. His response was panicked, and worried. He asked for any information regarding the matter so he could investigate and figure out what was going on. He asked if I wanted another bundle sent, or a refund. I requested a second boulder of bee lasso. After I sent him the Claim information, his response as as follows:

"ok i just checked the delivery conformation and usps had said that they had delivered it and their is no issue with any of my accounts.if you would like to take a claim out with the post office use this # the info you will need. this issue is now in between you and them."

This is a complete joke. I was forced to submit a second claim with USPS, and the seller still refuses to refund my money. I have gone back and forth with Bee Lasso for 15 or 16 emails now, and he still refuses to give me my money, or some Bee Lasso.

I will include his most recent email so the Consumer Community knows what to expect when ordering from Bee Lasso.

"The investigation you had initiated is going to take a minimum of 2 to 3 weeks to get an answer back. Shame you did that because that is just going to make this just last that much longer, good job Justin. After they find out their is a tracking number and it was delivered expect a complaint filed against you at paypal and USPS.No you did not just ask for your money or a reship you attacked me with words like "mail Fraud" that is a very serious accusation and I am not going to just lay down for it. your attitude is the reason this has gotten to the point it has. 
So now you get to wait to see what your investigation says..."

So what the guy is saying is, "Well shame on you for creating an investigation, now I am going to FORCE you to wait for the outcome (which I have already gotten once), to get your money".

This guy is a SCAMMER, AND FRAUDULENT. DO NOT order from Bee Lasso. DO NOT. I repeat, STAY AWAY from this business, and find some Hemp line elsewhere, this guy is a joke.

Search "SoundDrone" on the internet and you will get some insight to who you are working with....

This report was posted on Ripoff Report on 10/18/2011 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bee-lasso/redding-california-/bee-lasso-skyler-stewert-fraud-stealing-bad-support-rip-off-joke-redding-california-790200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Soundron makes it right...

AUTHOR: Justin - (United States of America)

POSTED: Saturday, March 24, 2012

I am sad that I was unable to update this before soundrone made his rebuttal, BUT I digress! Mr. Stewert is a stand up guy, and business man; we just had a massive communication issue.

When I originally contacted USPS, per Mr. Stewarts request, they told me they would investigate and get back with me. When they did, they used terms like MAIL FRAUD, and maybe I got SCAMMED. I stupidly listened. When contacted about these issues, Mr. Stewart went into defense mode, as he should have, now that I have spoken with him personally and got the real side of the story. This was a clerical error and I got a double shipment, but due to the timing "the holiday season", the USPS was on high alert and used extremist terms which straight frightened me, and held the packages. 

I will even do the honors of making this right by ordering another boulder tonight - Though sound, I honestly never got a second boulder, you just told me to keep those 3 "bundles" or "sticks" whatever they were called, because I mistakenly got someone elses order.

At the end of the day.....Soundrone, Mr Steward, BEE LASSO did right by the customer. I recommend his product and services - unfortunately I can not say the same for USPS.

Respond to this report!
What's this?

#1 REBUTTAL Owner of company

Bee Lasso Learns sometimes their is just no way to please some customers...

AUTHOR: soundrone - (USA)

POSTED: Thursday, March 22, 2012

Being a mail order business misrouted mail happens regularly, Lucky for us our product is not very expensive to produce or ship. Putting replacement Bee Lasso in the mail happens from time to time and really is not a big deal for me. Any time this had happened in the past I get an email from a customer saying something to the effect of "I expected it a while ago and its not here yet" type of response.

The VERY FIRST contact we had with Justin Bauder his approach was unlike any other customer we have ever experienced being in business. First thing Mr. Bauder did was threatened to post fraudulent claims about me and my company all over the internet and then called me and my business a fraud and me a thief. Then informed me of some
sort of investigation he initiated with the post office to find out what happened to his package. Whoa, I just about fell out of my chair shocked and confused I responded ok thats not how we usually handle this situation. I would handle this very differently but if thats how you would want to move forward with this it sucks but ok I guess. I knew we did not do anything wrong so I had no problem being investigated and I certainly was very interested to see what had happened so it does not happen again.  

I want everybody to have Bee Lasso this is why we offer free samples of Bee Lasso on our website one boulder of replacement Bee Lasso is not going to even be noticed.

Come to find out from the investigation the wrong stamp was put on his package (Our Bad) so we refunded all of Mr. Bauder's shipping and sent out a second Boulder of Bee Lasso all for free. Customer ended up with his first Boulder and a second Boulder for free and paid nothing for shipping charges for either of the two Boulders of Bee Lasso. We really do not know how else we could have helped this customer we did everything humanly possible . This just goes to show that there are people out there no matter what you do you just plain cannot please them.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now