Bell South Internet discount being added instead subtracted. New kind of Bell South arithmetic! RIPOFF Atlanta Georgia

Today, September 22/2005 after the e-mail reminder to Bell South about my bill inquiry, I have got the response from them. Here it is:

Dear (my name here),

Thank you for contacting BellSouth regarding your inquiry for account
(XXX)XXX-XXXX.

I am extremely sorry for the delay in responding to your e-mail. We are
currently experiencing a high volume of e-mails, and we are working
diligently to handle each customer's inquiry quickly and efficiently.

I apologize for the confusion regarding your current charges. The
$19.52 credit was applied to your current charges. This did take care
of the $14.52 past due balance. Your current balance of $133.08 is
correct, and does reflect the $19.52 adjustment.
(????????? because my current total charge of $133.08 INCLUDES these $14.52 - I.M.)
Also, I do see your BellSouth Internet Service price was changed to
$9.95. This will be reflected on your bill as $14.95 for the service,
and you will then receive a $5.00 BellSouth Answers credit.

Should you need further assistance or have other questions, please reply
back to this e-mail and the BellSouth Online Customer Care team will be
happy to help you.

Thank you for doing business with BellSouth online.

Sincerely,

Melissa Helmly
BellSouth Online Customer Care

I have replied immediately, that elementary logic says, that correct total amount would be $118.56 if this credit REALLY would take care of these $14.52 charges. Plus she totally ignored my second question about on-time charges for so-called NEWLY ordered Complete Choice plan.
Now I am waiting to see from them again.

August 18/2005, I have called BellSouth again to confirm that their promises to credit my account still exist. The representative (I have his full name) confirmed that credits are in the system and should appear in my next bill.
August 19/2005, I have received the postcard from Bell South confirming my subscription for Complete Choice Plan.
Bell South September bill: they kept their wprd: credits really appeared on my bill, but the charges which should be eliminated by these credit remianed in place ! Understand, that "4 - 2 = not 2, but 4 again!" That exactly the sort of arithmetic,I've found in this bill!
Furthermore: I have been charged one time charges for NEWLY ORDERED Complete Choice plan !!!!!!!!
And this is when it was canceled in their Internet department computer system by this system's misfunction and remained uninterrupted in Phone services department !!!! Do they know, what their departments are doing ????????? Or all of their centralization works ONLY, when they need to collect just or unjust (as in this case) money ??!!
September 18/2005, I have e-mailed them inquiry using their forms on bellsouth.com. I have received the confirmation e-mail, where the case number was assigned and was written that BellSouth reprsentative will contact me ASAP. This "ASAP" lasts untill today, September 22/2005. I have e-mailed them reminder to contact me and I'll see if they will.

At the present time, this bellsouth.net representative advised me to pay my current bill with all extra charges AS IS.
I'll try to trust her and this company one last time and will do it, for this time...