Bella at home ripped me off Henderson Nevada

i signed up for bella at home teeth whitening system on oct 20, 2014 and charged $1.03 and $3.87 on my bank card. I called on the 27th because I never received products and told them I wanted to cancel so I wouldn't be charged $92.13. I also sent email stating I never received product and wanted to cancel so I wouldn't be charged. I checked with post office. Product was delivered but I never received it. I even check with my neighbors to see if it was put in their box by mistake. Well on Nov 7 my bank acct was charged $92.13 and still no product. I called in to make sure they canceled. I spoke to guy and he said there really nothing they can do but since there was a miscommunication they would refund me 33% in 24 hours. Well it is now Nov 9th. Charged over $97, Still no product and still no refund. They didn't even offer to replace the product. I told them I still wanted it but I havent even tried it yet.