Complaint Review: bella at home - Internet
- bella at home Internet USA
- Phone: 8885522402
- Web:
- Category: Alternative Health
bella at home they said they were giving me a weeks trial for free Internet
*UPDATE Employee: Response to Heather — oneida New York USA
bella at home they said they were giving me a weeks trial for free and then proceeded to say it was $1.03 for shipping then proceeded to charge an additional $3.87 on my card and when I tied to cancel tried to charge me an additional 27.41 then refused to cancel my order and refused to refund my money along with hung up on me twice and then would not let me speak to anyonr with any authority to clear this matter up after I had told them I was recording the call. I asked what type of business they were running and then was hung up on for a third time. was charged yet they cancelled my order so charged and received no product after I spe
This report was posted on Ripoff Report on 01/25/2016 03:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bella-at-home/internet/bella-at-home-they-said-they-were-giving-me-a-weeks-trial-for-free-nbspinternet-1282297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response to Heather — oneida New York USA
AUTHOR: Ms. Halloway - (USA)
SUBMITTED: Friday, June 24, 2016
Hi Heather.
Let me start off by first apologizing for any misunderstandings about our Terms and Conditions and how our trial promotion works. We take complaints very seriously and we hope this response will provide you with additional information.
When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Our company does not ever refer to the trial products as free samples. The free trial is the period of time the cx has to try the product. A trial period. If the cx exceeds this trial period and no contact has been made our company to cancel, the cx is automatically enrolled to our monthly subscription program.
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. Our representatives are advised to inform the customers to check their spam inbox for this confirmation email if they do not see it in their personal inbox.
I hope this can help clear up any misunderstandings about our trial promotion. Again, I genuinely apologize for the unpleasant experience. Please feel free to reach back out to us if you have any further questions about our terms and conditions. Thank you.
Sincerely, Ms. Halloway
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