Report: #1363021

Complaint Review: BELLA SERATA

  • Submitted: Tue, March 21, 2017
  • Updated: Wed, August 02, 2017
  • Reported By: Linda — Dallas Texas USA



Show customers why they should trust your business over your competitors...

There was an advertisement about Free Trial for Bella Serata(skin care/cream) product and it mentioned Angela Jolie's name. The product was for a jar of cream for the face.  It only stated that it was 4.95 and Free Shipping. Money was taken out of my account for 11.86.  I was billed 4.94, 1.99 + 4.93,  I received a Rejuvenating Cream & guessed it was 4.93. I don't know what the 1.99 was for; advertisement stated free shipping.  And here today it is 03-21-17 I was charged 89.04 & money taken out of my account & another 84.94 will come out 03-23-17. I called the Company back and spoke with a young lady who said my refund would be 60% & I wasn't satisfied with that; I called them back after I hung up and let her know that there was no fine print about the Free Trial and I wasn't satisfied with the refund and stated I would be contacing consumer  affairs; she then got an OK to refund me 75% & I should be able to see it refunded back to my bank account within 3 to 5 business days.  (We'll see).  Still, I am not satisfied that is why I am filing this report to have for the record.  I've learned my lesson.  Thanks for your help on this matter too.  Hopefully something can be done about this company. 

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This report was posted on Ripoff Report on 03/21/2017 07:03 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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