Report: #522924

Complaint Review: BellSouth, AT&T

  • Submitted: Thu, November 12, 2009
  • Updated: Thu, November 12, 2009
  • Reported By: Jennifer — Summerville South Carolina United States of America
  • BellSouth, AT&T
    PO BOX 1262 Charlotte, NC 28201-1262
    Summerville, South Carolina
    United States of America

BellSouth, AT&T Bell South AT&T DSL service: poor service, bait and switch tactics, poor business practices - DO NOT SUBSCRIBE WITH THEM Summerville, South Carolina

Show customers why they should trust your business over your competitors...

DO NOT USE AT&T internet.  I signed up with them on their website and very thoroughly read all of the service and price information.  I decided to to the self installation and was told that I would receive the self install kit within days and that I would receive an email when it was shipped.  I finally received it 5 days late (which is a long time when your business depends on Internet) after calling their customer service and asking about it.  I got the email saying it had been shipped about a week after I received it.  I then had to call technical support numerous times to get the static ip addresses that I had requested when I signed up finally set up.  

According to the website, it would cost $110/month for their service.  To my surprise, the next month, I get a bill for $237.95.  Obviously, I called their customer service and they tell me that they had not applied my rebate of $100 for the modem.  Problem is, that was still $25 more than what I was told when I subscribed.  The rep refused to listen to what I was saying (that the amount was not what I was told when I signed up) and just repeated their list of changes over and over again to come up with their higher amount.  I told them that their charges were too expensive and if they could not charge me what we had agreed to, they could just cancel my service.  Their response was just to say that I had signed a contract with them for a year and that my service could not be canceled.  Then, this month, I get a bill for $149.57.  This is for "regular charges."  I guess they feel that they can charge you whatever they feel like when you are under contract, so they are pretty cocky about it.  Maybe they think that small businesses are so busy that they won't notice the every increasing rates for the same service?

And the rebates they promise on their website - forget about it.  You will never see them.  The only one they have honored is the "free" modem.  That $100 Visa gift card?  When I called to ask about it, I was told to logon to their special rebate website after the first 30 days of service to have it sent to me - what a joke.  I've never seen it on that site or anything in the mail about it.

Probably even worse then all this is that I cannot even use the phone line that I had to get and pay for just to get their lousy Internet service! They have sold my name and phone number to anyone and everyone.  I can't have my phone plugged in for even 5 minutes without some telemarketer calling me and interrupting me when I am trying to work so I keep it unplugged all the time.  Plus I am getting all kinds of junk mail now that I never got before that come to my AT&T service address - not my business address.  So it is not hard to figure out how these people got my name.

I hope that AT&T is proud of themselves for this year of service that they are unfortunately getting from me - I will be dropping them as soon as possible and will be telling everyone I can not to do business with them.  Not the smartest way to do business.

Yep - signing up with AT&T was a BIG MISTAKE.
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This report was posted on Ripoff Report on 11/12/2009 09:11 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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