Complaint Review: Beneficial Finance
- Beneficial Finance
500 Woodward Ave Suite 4000
United States of America
- Phone: 800-627-7282
- Category: Mortgage Companies
Beneficial Finance Household Finance Are they Real? Where does YOUR loan live Detroit, Michigan
*Consumer Comment: Mexico and Middle East.
Hi - I just got done with the most frustrating situation: I have two long-standing loans with Beneficial (they used to have a local office - no longer). I have to make some adjustments to my current loans, mostly beneficiary info and name adjustment (I am a recent widow). I was passed around through their nightmarish phone system, was hung up on 5 times, given bogus customer Service numbers, was not allowed to speak to a supervisor, even at one point had an extremely loud screeching sound into the phone suddenly for a full minute (it wasnt a fax sound, and I had already been speaking to someone and got transferred). This is 25 minutes of this!! The whole system is a joke, and these are people that have the mortgage to my house!! I believe it may even be criminal. I cannot ever speak to anyone locally, or even from this country! Ive always known about the notorious reputation of Beneficial, and class action suits etc but at least I was able to call and talk to a branch about my loans. Where does my paperwork reside now? I believe I have a right to know. Can you provide any resources so I can subpoena my records and demand a loan representative? I have never been late on a payment, never defaulted -but I wonder now why Im holding up my end, but they are not on their end, why do I keep paying? Who am I paying?? I dont feel that my loans are even legitimate if there is no access to them or a rep. Your thoughts? Is this company even legitimate? Is there any recourse?
This report was posted on Ripoff Report on 05/31/2011 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/beneficial-finance/detroit-michigan-48226-3425/beneficial-finance-household-finance-are-they-real-where-does-your-loan-live-detroit-mic-735112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: