Complaint Review: Benjamin Franklin Plumbing and Heating (Franchise: Roberts Heating & Air, Loveland Colorado)
Benjamin Franklin Plumbing and Heating (Franchise: Roberts Heating & Air, Loveland Colorado) Roberts Heating & Air Benjamin Franklin Plumbing and Heating (Franchise: Roberts Heating & Air, Loveland Colorado) Overcharged for installation of WRONG Water Heater Colorado
Roberts Heating and Air (franchise of Benjamin Franklin Plumbing located in Loveland, Colorado) came out to our house last night 10/29/2017 at around 9:45. The service representative, Matt Moore, looked at our leaking water heater. He said he could fix it and replace it with the "SAME WATER HEATER" which was a Rheem Water Heater 50 gallon. We contacted Benjamin Franklin because their name was on a label on the water heater and they installed this brand of water heater when the house was built in 2005 and we are the original owners of the house. We asked the service repesentative several times whether this was a "RHEEEM" water heater that he had in his Franklin Plumbing truck to replace the old one- He said it was the "SAME WATERHEATER 50 GALLON".
After installation, we discovered he installed a "American Water Heater" which is NOT THE SAME AS A RHEEM Water heater. In addition "Matt" provided no invoice with the NAME of the water heater or company he represented. [continued below]....
Finally found this "water heater" Roberts Plumbing and Heating installed on the Internet. It is a "Premier Plus Tall Atmospheric Vent Natural" listed at $496.00 at Barnett (A Home Depot Company). This is frankly robbery.
Matt Moore drove a Benjamin Franklin Plumbing and Heating Truck.
This report was posted on Ripoff Report on 11/03/2017 03:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/benjamin-franklin-plumbing-and-heating-franchise-roberts-heating-air-loveland-colorado/colorado-80537-5129/benjamin-franklin-plumbing-and-heating-franchise-roberts-heating-amp-air-loveland-col-1410250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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