Report: #1390594

Complaint Review: Benscarts

  • Submitted: Sat, August 05, 2017
  • Updated: Sat, August 05, 2017
  • Reported By: TheLoyalDog — Lawrenceburg Tennessee USA
  • Benscarts

    Internet
    USA

Show customers why they should trust your business over your competitors...

I bought a 'big dog' hot dog cart from this company and it came incomplete (not wired) after asking them to fix it they have offered to do so for $50 an hour... saying some assembly was required (which was NOT on the advertisement page for the big dog cart)

Furthermore their 'free education' videos mention a bond you can get for like $50 a year that covers the owner of a cart if they want to rent it out and when I asked for clarification I basically got dismissed out of hand and they could provide no such information or bond - I wonder if they are exaggerating to make sales? Anyways, My main complaint is about the incomplete product and offer to charge me to fix their mistake. (That includes my having to drive the cart hours to get back to them to even let them fix it, cause I don't know how to wire trailers)

Not a huge deal, not even a huge expense - but figured people should know.

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This report was posted on Ripoff Report on 08/05/2017 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/benscarts/internet/benscarts-hotdogcartstore-incomplete-product-dishonest-practices-sevierville-internet-1390594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
0Consumer
1Employee/Owner

#1 Author of original report

x

AUTHOR: - ()

 As for wiring issue it turns out it was the battery ends of a flat bar battery something I had never heard of (honest mistake) so it was wired correctly I thought the loose wires were just not wired correctly

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#2 Author of original report

Point two - bondng

AUTHOR: - ()

 Every person I've called or my potential renters have called has received the same answer from the insurance companies in this regard they don't know what kind of bond you are talking about and when I asked Ben directly he didn't know either. There are insurances you can buy to cover the owner incase of damage but nowhere near the 50/yr price Ben was talking about in his videos iirc (going on memory) I encourage people to call yourself to verify this. Furthermore I hope any others wronged by this company come forward I can see why he says 1 in 9 years - he makes up stuff and then tries to threaten legal action to scare his honest customers with honest complaints into silence and retractions. I saw him threaten someone on roadfood forums with lawsuits as well whom didn't deserve it before he backed off and apologized to the guy

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#3 Author of original report

Long winded misleading reply

AUTHOR: - ()

That's a well thought and well worded accusation of fraud and attempt to shame a customer who signed that paperwork in good faith after being told all systems worked. Many of those emails exchanged down the road went into this very topic of why this cart was never finished (which predate my question on the other cart I looked at buying and did not buy as a matter of public record this could easily be verified via titles - I only ever bought the first cart) and while it's a well made cart I suppose and while Ben has always been polite (until called on selling incomplete cart of course) So here goes 1) I bought cart and upon picking it up was told it was complete ( of course could not test the parts that were incomplete because it has no water or batteries to run them so I got duped and believed) 2) after a struggle to get permitted which involved having to grind off rough/sharp edges of cart and much more I finally got going without the unworking parts thanks to Nc law I didn't need a working sink or water or water heater (wasn't happy but it got me working) This is after contacting Ben about the issue and them telling me it's easy to wire and basically leaving it to me(maybe it is, but I don't know how to wire things and wouldn't wanna ruin a cart I'm paying 5 grand for when it's a manufacturing issue) 3 I moved to tn and the laws are different I requested help on fixing this issue even offering to drive 3 hours one way to their shop and was told they would be happy to help at $50/hr (which is why we are here) Now I was mildly irritated before, but now he's outright slandering me by saying I'm trying to swap carts with another similar cart and get free repairs and furthermore threatening me. Well bub - you just screwed up. No one threatens me and gets away with it. See you in court one way or the other.i

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#4 REBUTTAL Owner of company

Customer Attempts RipOff - One In 9 Years Not Bad

AUTHOR: Hotdogcartstore - (USA)

Timeline below of transactions with customer.  Customer didn't have cart shipped and signed twice that he received in 

working condition and was given a thorough demonstration of all components.  [will send upon request]

Customer waits over one year after sending pictures of using the cart with the items he states were missing.  See below for proof of the scam "rip-off" customer is attempting to do.  

 

You'll find demonstrable evidence of customers outright lies and deception.  Documents can be requested from the 

Law Offices of David Webb

(((REDACTED)))
Sevierville, TN 37862

Note: due to the nature of this offense, we've decided to take any an all legal actions against this customer.  (info below) We've only had one other customer attempt such fraud and was found in court to be liable and after 5 years is still making court ordered payments in restitution.     

[Hotdogcartstore has over 21,000 U.S. customers and in 9 years we've only had 2 complaints.  We have prided ourselves in providing the best customer service and support possible with over 800 free training articles and 600 free training videos for street food vendors worldwide.   The first complaint was fraudulent as is this one.  Please see below.

 

Customer purchases cart online 6/24/2016 (over one year ago)

Customer picks up cart, 8/2/2106 (once his financing was approved)

All carts picked up are 100% assembled and tested.

Customer is then given a thorough walk-around and cart tour of all features and is shown that all systems are working.

After any questions customer have are answered, customer is asked to sign a completion agreement stating that our

warehouse manager or shop foreman thoroughly explained all features and demonstrated their workings.

 

Customer signed and dated on 8/2/2106

Customer emails owner on 8/2 and says, "Hey Ben, picked up my cart today!"

 

Over the following 12 months, customer emails owner Ben 71 times and is given links to answers on site, videos on 

training site or given answers directly in email.  

Customer calls owner on 8/25/2106 and expresses how much he loves cart and his plans going forward. [recorded call]

Customer emails owner: 9/13/2016 after multiple emails in between thanking Ben for his "quick responses and help". 

Customer downloads free forms for sales logs from site at 10/16/2016 at 08:55AM

Customer emails more questions and is given links to answers on site.

Customer emails Tue, Oct 11, 2016 at 10:51 AM and informs Company Engineer and person who showed him around the cart

stating that he's finally approved and licensed to start.  

Customer enters to win a free cart in our group 10/17/2016


Customer emails Sunday 10/30/2016 at 2:31PM with pictures on location with his cart including items previously stated were not "shipped" complete.  (although customer's cart wasn't shipped and he picked up)  Cart is pictured complete.

Sat, Nov 12, 2016 at 7:23 PM Customer emails screenshot of income and sales showing how good he's doing

More random email questions...  

Thu, Feb 16, 2017 at 4:30 PM customer emails asking out TN codes as he plans on moving and starting business there

HERE'S WHERE THIS GET'S INTERESTING:

Mon, Mar 27, 2017 at 12:57 PM  Customer email:

_________________________________________________

"winstonsalem.craigslist.org/for/6059716544.html

Ben I found this cart for $700 (one of yours, used) on craigslist, it has a minor issue with hot water heater (never use sink anyways on my current big dog cart) but I could use a second cart if this price would work. Would his not having a title only a bill of sale be an issue with the state?

Would I need to get both carts permitted, their identical, i doubt the city could tell them apart.

[name redacted]
Greensboro NC/Guilford County"

_________________________________________________

Note:  Customer states "one of yours... i doubt the city could tell them apart"  Customer includes the issues in used cart he's considering buying which are the same as the ones stated in the emails when he recently requested to have the cart fixed under false pretenses and was told their would be a shop charge.   

 

*we have reason to believe this customer bought a used cart and is attempting to claim that he bought it from us and now needs assembly completed at our cost   / This may not be the case but either way we have demonstrable and irrefutable video evidence that this customer picked up his cart, was given a thorough demonstration and signed to that fact   

Customer's complaint includes another statement:  

" I basically got dismissed out of hand and they could provide no such information or bond - I wonder if they are exaggerating to make sales?"  

Here is the copy verbatem:

June 9th, 2017 10:06 AM:   Hey brother, got a question about the big dog cart - does it meet Utah codes? I've moved off grid in tn and have a friend who might want to rent it in Utah. Also I cannot track any kind of bond that would cover non payment from a renter like your video said, been calling places, please advise!  

Our response:
Fri, Jun 9, 2017 at 10:10 AM  
Hey [name redacted].  

 
Your friend would need to follow my free training steps to find out if it meets.  Get pre-approved with HD, etc... you know the drill.  
Your friend would need the bond.  He calls his insurance company, gets a bond for let's say $10,000 and you're listed as the loss payee. 

______end______email______

Note:  we responded:  "he calls his insurance company, gets a bond..."

Answered in full.

July 15, 2017 11:35 am Customer emails asking for help finding a commissary in Lawrencburg.  

Aug 3, 2017, at 8:48 AM Customer emails our engineer directly and requests to bring the cart to our shop. He stated that the cart 
was "delivered" without the water heater hooked up or lights.

This is on the website and has been for 9 years and is again on the shipping page when purchasing to have shipped.  This customer
didn't see that because he picked up his cart and ALL carts picked up are 100% tested and ready for service at time of pick up.

Engineer emailed back to the customer and stated that there would be a shop fee of $50/hour and explained fees.  
 
Customer decided that fraud attempt didn't work and one can only assume, decided it was worth the effort and liability to file a 
false claim / complaint thereby attempting to bully us into spending money on his plight.  He wins I guess.  This never goes away and we 
will spend money instead on seeing that we are made whole in a court of law.  This includes the pursuit of civil and criminal complaints.
 
According to TN Code this customer has attempted to defraud and slander our company through RipOffReport in filing demonstrably false claims.  

 

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