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Report: #457904

Complaint Review: Bentley Travel, Five Points Travel, Dream Vacations International - Parsippany New Jersey

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  • Reported By: Parsippany New Jersey
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  • Bentley Travel, Five Points Travel, Dream Vacations International 4 Century Drive Parsippany, New Jersey U.S.A.

Bentley Travel, Five Points Travel, Dream Vacations International Vacation Club Con Artists Will Scam You For Thousands Parsippany New Jersey

*Consumer Comment: intersting take on semantics

*Consumer Comment: Exact same experience with Dream Vacations / Bentley Travel

*UPDATE Employee: Service Response

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In the beginning of April I recieved a brightly coloured Happy Birthday postcard stating that I had two free airline tickets and a free rental car voucher waiting if I were to call within the next 72 hours. I was informed I had to sit for a 60 minute presentation in order to claim these gifts, and since I had done something like this before and recieved my gift, I accepted.
That following Thursday I went to Bentley Travel located in Parsippany, NJ. After a 90 minute very rehearsed pitch, complete with a powerpoint presentation stating an excellent rating from the BBB and the mentioning of spicific all-inclusive resorts I had stayed in before they told us (and the entire room of people) we were over paying because we were buying vacations retail, and they had them for wholesale and cheap. The prices they quoted were unbelievable.
When the presentation ended, my boyfriend and I decided to entertain the salespeople and ourselves and listen to the rest of what they had to offer. What started off at $9,000 for today only slowly dwindled down to $4,000 (minus hidden fees) and the inticing 2 free vacations, one cruise to the Caribbean, and one all inclusive stay in Mexico. What sold me, was the promise that the all-inclusive Caves Resort in Negril, Jamaica was one of the resorts included in this "membership".
Unfortunatly I bought into this and the salesmen Ken and Dan were all too willing to sign me up with a Bank of America RCI Rewards Credit Card so that I could finance this. Dan promised he would be sending me a confirmation e-mail that following Monday with a link to a CitiBank card that I could transfer the balance to and not have any APR.
Monday came and went and no e-mail. I had a terrible feeling and called the company and spoke to Jackie, one of the ringleaders. She told me there was nothing I could do but sit back and enjoy the package. So I tried that. Then I tried to claim my free airline tickets and rental car.
After paying the supposedly refundable $75 and $50 deposits, I recieved nothing and the phone numbers given to me were out of service. So I began to call Dream Vacations and complain. At first they told me to write a letter and fax it. Which I did and no answer. Then they took down my number, no call. Then one girl hung up on me and it took another two weeks for someone to pick up my phone calls.
The last time I talked to someone I asked her why I never recieved my free incentives and why after checking the website I learned that the Caves was not discounted by any means. She told me that in order to recieve the free trips I needed to request them and I needed to qualify, and that just because the Caves was not on there didnt mean she couldnt book it. Then she gave me a quote higher than that of what I found on (((REDACTED)))! Finally I asked her about the CitiBank card to which she responded that not only was Dan fired, but she would have to talk to someone with more authority about that and then get back to me. Needless to say, I never heard from her again.
After complaining to Bank (((REDACTED))), they pretty much say that there is nothing I can do and one telephone rep even went as far as to say "you are screwed."
Now I am out $4,500 and with nothing to show for it but the fact that I can pay just as much as Joe Shmo to go to Hawaii because he will book through Expedia, and my fake travel agency will also book through (((REDACTED))). The difference is, he did it from his computer and I paid someone $4,500 to do it for me. Wonderful.
Please stay away from this company. Someone somewhere in Florida is rich right now because of the suckers like me that believed this. Apparently I am not the only one, but one of over a thousand that bought into this. After doing some research I found out that this company has pocketed over five million dollars for pretty much nothing.
My plan now is to print out all the comments and complaints from the web and pass them out as flyers at the meetings.

Ahateu
Parsippany, New Jersey
U.S.A.

This report was posted on Ripoff Report on 06/02/2009 05:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bentley-travel-five-points-travel-dream-vacations-international/parsippany-new-jersey-07054/bentley-travel-five-points-travel-dream-vacations-international-vacation-club-con-artist-457904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

intersting take on semantics

AUTHOR: Marshall76 - (U.S.A.)

POSTED: Wednesday, January 13, 2010

This has been going on for quite some time all of these comapnies are somehow tied to a daryl turner of new jersey and or a chuck shuman. THe lastest venture is serenity travel in newark delaware. They did the same thing and the bbb here has finally delisted them and noted the profile that they are being investigated by the NJ attorney general. ANyone coming on here saying they are a satisfied customer or its not a scam is either really nieve, stupid, or lying.

 

check delaware bbb for serenity travel and you will see it.

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#2 Consumer Comment

Exact same experience with Dream Vacations / Bentley Travel

AUTHOR: Rick - (U.S.A.)

POSTED: Wednesday, July 08, 2009

My wife and I had the exact same experience as Ahateu. We attended the presentation at Bentley Travel in Piscataway, NJ. We were sold with the video presentation and Dream Vacations International's affiliation with the Better Business Bureau (they are not affiliated), and with the fact that they were tied in with Bank of America (offered a Bank of America credit card and $1000 discount if we used Bank of America to finance). We have made 21 phone calls to this company over the past five weeks, attempting to book a vacation. Not one call was returned. We also got the "they were fired but someone else will get back to you". No one has yet returned a call. We never received certificates for any of the promised cruises or one-week condo unit. As a matter of fact, we ended up booking all of our own vacation, as Dream Vacations still has not gotten back to us. We are fighting to get our money back thru Bank of America, on the premise that they are tied in with Dream Vacations by offering a credit card and $1000 discount by using Bank of America. It is our position that both companies are responsible for the fraud. Dream Vacations International is a SCAM. If you are considering attending their seminar, please rethink and book you own vacation. This company WILL rip you off.

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#1 UPDATE Employee

Service Response

AUTHOR: Service Rep - (U.S.A.)

POSTED: Thursday, June 11, 2009

We are not a rip off we took over another travel club and have been working to make sure everyone is happy. We have a agreement between us and local dealerships to make people happy. We only make money when you travel. Feel free to contact us to make sure you are happy. Also ask about our thousands and thousands of happy clients.

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