Report: #972447

Complaint Review: Bergmann's Cleaning

  • Submitted: Wed, November 21, 2012
  • Updated: Wed, November 21, 2012
  • Reported By: Gloria — Silver Spring Maryland United States of America
  • Bergmann's Cleaning
    #2753 10541 Connecticut Ave. Kensington, Md.
    United States of America

Bergmann's Cleaning of Washington D.C. Metropolitan area. Ignored a complaint and request for partial reimbursement, due to the job not being done and damage to carpet Kensington, Internet

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I went into the Bergmann's, a place I have used always for my dress. I asked how much it would be for a carpet I needed to clean. I gave the specs. and size of the carpet. I got a price. Then I dropped the carpet off. I came back to pick it up and it sat for months in my home because I did not use it right away. When I was moving away to Europe I sold and gave away many things.

One of them was the carpet. However, when I unrolled the carpet it was still soiled, cat urine, and it had a fringe that I had to sew back on, that was not like that when I gave the carpet to them.

When I saw that it was still ruined. I proceeded to clean it myself using a very fine and expensive herbal cleaner. I got it cleaned and sewed the fringe back on. I gave it to a friend for her dining room, it was a large 10X15-ish Silk oriental carpet.

When I wrote an email to Jeff at the Contact us page, I explained that when I went to pick up the carpet they charged me 150 more than the price quoted to me, when I inquired about the price, before dropping it off. I told them I paid it thinking the carpet was cleaned and they needed to use extra stuff to get rid of the urine, but when I rolled it out and the carpet was not only damaged but still soiled and that I had to clean it, I told him I should get my 150 back, and they could keep the 300 because I accept the fact that it was my decision to try them as a Carpet cleaning company but that they could not be trusted to do another job in my opinion and that if they wanted to learn about the product that I used to clean my carpet I would show them.

Jeff ignored me. I wrote him about three times telling him that I thought it was unprofessional to ignore me. Then I just told him I would let others know the way I was treated by him and his business.

I tried to get him to deal fairly with me. I accepted that I erred in choosing his company, not unrolling the carpet there when I was paying for it, and that I should never have agreed to pay the extra 150, but instead just had them write the amount out and then hold them to it, when I picked it up. I was willing to accept only the added charge, 150. But alas, nothing could be done to resolve the issue and I was the only one trying to make solution so I could feel better about the lack of service and the lack of efficiency by them in serving me.

I realize this is a family owned business and I thought I would get treated better by them. Why would I lie about something like this? I gave them 300 USD and 150 on top for a carpet I ended up having to sew and clean myself!
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This report was posted on Ripoff Report on 11/21/2012 11:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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