Like so many other unfortunate souls before me, I tried the "30-day free sample", and later found myself to be enrolled in their monthly subscription program. This was August 13, 2003.
This was no big deal, I simply blamed myself for not doing my homework first. Realizing my mistake, I called Berkeley. Customer service stated that there was a 1-year money back satisfaction guarantee - but you had to stay enrolled in the program for one year to get the refund. (This information was also published on the website, which I printed out as "insurance"). Again, no big deal, I decided to tough it out, and call back in a year.
In June 2003, Berkeley quadruple-charged my credit card for that month's shipment. I was a bit upset about this, and called Berkeley again. The problem was eventually fixed, and I inquired again about the money back guarantee. Again, it's a one-year thing, you can get your money back after one year.
Finally, August 13, 2004, I called Berkeley to get my $420 back that I had paid into this program over the past year. (I even had every package they sent me, unopened, in a drawer in my room - just to be safe).
I finally spoke to a supervisor. This time, I was told that the money back guarantee "didn't go into effect until September 1st, 2003", and that I didn't qualify! Well, this was a bunch of crap. "Troy" informed me that since I started August 13th, I couldn't get any type of refund. I was quite upset at this.
He then told me that there was no record of me calling Berkeley before the June overbilling, no notes of anyone telling me about the guarantee, therefore no one could have told me I'd get my money back, and that the guarantee was not published on the website when I signed up. (Remember, the guarantee that I PRINTED). Now I was livid. (My question to him was, "then why would I keep this junk you sent me for a whole year for no reason?!?!?)
We went rounds, and I even started playing the "lawyer card" - something that I don't usually do. After about an hour on the phone, I was exhausted. The "best" he could do was send me a 60-day supply of Suvaril, and 90-day supply of Dromias, and $175 "would be on my next credit card statement".
Well, here it is, more than 5 weeks later, and sure - I got my 60 and 90 day supply of more JUNK...but do you think I've seen the $175? Of course not. I'm preparing myself for this next call. Especially since "Troy" gave me a confirmation number for the refund! (He probably made up a bunch of numbers).
The moral of the story - DO YOUR HOMEOWRK before you try/buy anything, and DON'T BUY BERKELEY! Not only will they rip you off financially, but the stuff doesn't even work!