ED Magedson – Founder
Best Buy #273 Fairfax13058 Fair Lakes Shopping Center888 Fairfax, Virginia USA
Best Buy #273 Fairfax Irrational Return Policy on Non-Electronics Fairfax Virginia
On 12-31-2013, I bought a good backpack from this store because we planned to use it on a trip out of the country the next day. Turns out we couldn't use it. We traveled to Asia for a death in the family. The weekend after my return, I thought I'd just return it. I was told Best But has a 15-day return policy and they would not take back the brand-new unused backpack. I was also told they extended their return policy a bit for Christmas returns, but I didn't qualify for that.
A return policy of 15 days for backpacks is irrational. Irrational is exactly the word because no other retailer has such severe limitations on their customers as Best Buy. Certainly life's events take priority over the need to buy anything from this chain, again. I did not mention the purpose of our trip, but there is no indication of any flexibility at all in the young people behind the counter. I am glad we found out about this unreasonable limitation on customers by buying only a backpack.
This report was posted on Ripoff Report on 01/21/2014 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy-273-fairfax/fairfax-virginia-22033/best-buy-273-fairfax-irrational-return-policy-on-non-electronics-fairfax-virginia-1117279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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