Complaint Review: Best Buy - AIG WarrantyGuard - Internet Internet
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- Best Buy - AIG WarrantyGuard Internet United States of America
- Phone: 1-888 237 8289
- Web: www.bestbuy.com
- Category: Computer Service & Repair
Best Buy - AIG WarrantyGuard Best Buy: Performance Service Plan RipOff - Internet
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As a long term Best Buy customer it disappoints me to have to go this route.
This report was posted on Ripoff Report on 06/28/2010 01:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-aig-warrantyguard/internet/best-buy-aig-warrantyguard-best-buy-performance-service-plan-ripoff-internet-618453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
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AUTHOR: IntheKnow - (USA)
SUBMITTED: Monday, June 28, 2010
The network of repair facilities and service options is not handled by BBY but its plan administrator. The store and its clerks have no clue. Their sole goal is to sell you a worthless piece of paper. Rule # 1 - never listen to a sales clerk for BBY or any major retailer. Rule # 2 - any extended warranty is not worth the paper it is written on - you will experience more hassle than it is humanly worth.
If the warranty is 1 year, Westinghouse is responsible, not BBY. You do not have to go through BBY for warranty service.
If after one year, call BBY corporate Customer Care and speak to a Manager. Tell them you were deceived by the store and sold a fraudulant service plan. Threaten to call Attorney General in Minnesota.
If no action, call or email Atty General in Minnesota and or its Consumer Affairs division. Ditto with the Minneapolis Better Business Bureau.
You will get action.
Most of these plans work as such - you contracted them for service - if they cannot provide it , they should replace the full value of your product with a gift card. Prepaid mailing the product out is an acceptable option; they should pay from where you live. Sometimes the companies refund your contract price instead - this doesn't solve your issue, though.
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