Best Buy Best Buy Stores, LP - US Headquarters Jonathan Brubaker Store Manager was super rude and unprofessional Leesburg Virginia

I have been a loyal customer to Best Buy and never hand any issues in past. I was very disappointed and felt discriminated by the store manager. On 11/12/2014 around 6:30 I walked in to: 609 Potomac Station Drive Leesburg, VA 20176 to get my phone replaced as it was not working.

I worked with Geek Squad gentleman and spend over 45 minutes. He was polite but unaware of the process of replacing the phone. Later we called Geek Squad and waited another 47 minutes on the phone and no help.

Geek squad asked me to call verizon and was put on hold and been waiting. After waiting another 30 minutes I requested to speak to a manager Jonathan Burbaker. I explained the situation to Jonathan and all he says sorry its Geek Squad and shifting blame to Geek Squad or to Verizon. Please note I have been in the store for over 2 hours now and still did not get any help. I told Johnathan Brubaker it is very frustrating and very unorganized way.

And I am unhappy customer. Store Manager Jonathan Brubaker asked me to leave the store. This is after me on hold for over an hour. And employee leaving me hanging high and dry.

Jonathan was not sympathetic or helpful. Felt like they just want to close the store and get out. Please assist me getting my phone replaced and report this incident to management so other customers don't experience the lack of service and discrimination.