Complaint Review: Best Buy Geek Squad - Fayetteville North Carolina
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- Author Confirmed
- Best Buy Geek Squad Skibo Road Fayetteville, North Carolina U.S.A.
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- Category: Audio & Electronic Retail Stores
Best Buy Geek Squad Wiped Out Memory without permission Fayetteville North Carolina
*Consumer Comment: Actually.
*Consumer Suggestion: Read
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My laptop was running really, really slow. When I took it in the "Geek" said it was probably just clogged with spyware, etc. I had the latest version of Norton installed, but he said that didn't matter. He wanted to reformat my hard drive. I said NO! I could do that myself. I just wanted it to speed up.
I was called two days later to come pick it up because it was fixed. Got there and he turned it on to show me how much faster it ran. Guess what?! It was slow as ever. He claimed he used some kind of program to clean up all the spyware and "it was running really fast in the back."
Got a call two days later and said it was fixed. Turned it on and sure 'nuff it ran like new. It wasn't until I got it home that I realized EVERYTHING had been wiped off it. All my pictures are gone! All my stories (I freelance)! I'm sick. I can't even load a printer because the spooler is gone.
I probably know more about computers than the guy that worked on mine.
R
Fayetteville, North Carolina
U.S.A.
This report was posted on Ripoff Report on 07/08/2007 06:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-geek-squad/fayetteville-north-carolina-28318/best-buy-geek-squad-wiped-out-memory-without-permission-fayetteville-north-carolina-259487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Actually.
AUTHOR: Lawrence - (U.S.A.)
SUBMITTED: Thursday, August 30, 2007
It states in their own handbook that they have to notify you before whiping or doing anything that may whipe your hard drive. Page 31.
#1 Consumer Suggestion
Read
AUTHOR: Bumblebee - (U.S.A.)
SUBMITTED: Monday, July 23, 2007
I have been to computer service centers and they all have disclosures on the sheets saying if we lose your data it isn't out fault, i would bet the company has that same disclosure. You should probably read the things you sign before you sign them.
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