Best Buy/ Geek Squad GeekSquad No Lemon Policy is a Lie Minneapolis Minnesota

It is a RipOff, spent $1,465 for a Samsung Laptop for me to be told that the service plan expired, and after a year's time, I purchased it in September 2013, this is June 2015, Added a year agreement, had the computer shipped out 3 times for a minimum of 2 weeks at a time, I was told the fourth time, they would honor the service agreement and replace the computer for free.Ha, biggest joke ever, I had to send my beautiful laptop out for they have informed me that I had only sent it out twice and that the first time was a Software issue, isn't Geek Squad supposed to do software issues in house? I remember the first time they sent it out and I was told that they sent it off and they did nothing but add a few drivers to it, why does Geek Squad need to send it off to Kentucky to update drivers, that's a simple download... Buyer Beware!!!

I have purchased TV's, Cameras, Phones, XBox 360 for my son, external hard drives, Software, SD Cards, backup batteries, and not once have I returned anything to them because of a product malfunction, and lo and behold, the one major purchase I make with them, they will not replace or honor their "No Lemon Policy" because they believe that this issue has been retroactive and they don't need to do anything, Store manager, Greg M, actually encouraged me to purchase a new computer, telling me that the second time that this laptop was sent out, they had already replaced the LCD Screen but it needed to be replaced again at my expense, also, I had to give Greg M the corporate Store's Number because he did not know it, in fact if you call the corporate store, the number by the way is 612-291-1000, the receptionist there will not transfer you to anyone, and her words were, "M'aam, we don't have a way to look up employees or a certain department," a company that has over an est. 1,000 employees, doesn't have a 'list' for each department, I just find that hard to believe...

so my point of this whole best buy issue is this, if you purchase a product from them, you have to send it out for each repair, wait 2-3 weeks for it to come back, I use this laptop for school, so if you have taken the educational route or have a home business, can you tell your costumers or instructors, i'm sorry, i don't have the work i have due because best buy's geeksquad, is repairing my item for the # of time and you can't access it.. .. I urge you to share this information with your friends and family...it is ridicoulous..I did take the laptop in the first year and multiple times at that and I am very frustrated. I have taken it in 3 times for the same issue. The reason that there are gaps between the time I had to take it in and have it repaired is because I am in college again and unfortunately, I had to make do with what I had because the professors at the college don't usually understand,

I can't do my homework because my computer is in the repair shop and it may take 2 weeks before this issue is resolved. The GM at the store I shop at only wants to give me a store credit for $350 or I would have to pay for the screen to be replaced. The third time I brought it in and they shipped it out, I was told that it would be the fourth time that the laptop would be replaced. 3 times my laptop has been sent out. The first time they said that they did not see any issues with it and repaired the drivers. The second time I was told that the screen had been replaced with amongst other issues. The man behind the counter counted the 3 times it had been brought in, initially and he was going to take of the problem. I just didn't want to pay the $85 for data back up because I can't access the screen, whatsoever.

In addition to all of this, when I initially purchased this laptop, I was told I would be able to renew the hardware protection plan by the employee who sold it to me. Unfortunatly, as I found out that this was not to be true. As Greg M. Told me recently that he has now trained his employees to no longer state that the protection plan could be renewed because that only depended on the device that was purchased and that store employees would not know which products these were. I have tried again and again to make this laptop work. I know for a fact because I called another Best Buy and was informed that I had 2 samsung laptops sent in for repair. First of all, I only have the one and Second of all, someone in house made another mistake...Who sends a laptop to Kentucky to update Drivers??? That makes absolutely no sense whatsoever. This is the only purchase I ever had problems with.

I have bought 2 cameras, a TV, a Blu-ray player, Printer, XBox ,and any electronic device because I thought I could trust Best Buy and Geek Squad with my purchases, I have never been proven more wrong. This is a valid complaint. I don't know what the computers says, but I know, I had to send my laptop away during school break. I haven't even had the computer for 2 years, and to be treated like this is an atrocity. It is very disheartening and very frustrating. I know people spend more money on these types of things but for me, a single mother in college, working part time, this was a major expense that was supposed to carry me through college and to be told that I have to purchase another one with a $350 store credit is ridicoulous, the laptops repurchase value is double that. It again is having the same screen repair and I have to pay out of pocket. First of all, I was under the impression that the Hardware Protection was still on my laptop until recently.