Report: #1152248

Complaint Review: Best Buy -Geek Squad

  • Submitted: Wed, June 04, 2014
  • Updated: Wed, June 04, 2014
  • Reported By: Jonathan — Norwich New York
  • Best Buy -Geek Squad


Best Buy -Geek Squad Terrible Disservice at the National Chain of Best Buy Vestal, NY Nationwide

Show customers why they should trust your business over your competitors...

Please, I need help. I’m trying to stay calm. I have a fully covered Canon 5d mark3 that I purchased from Best Buy. I brought it in with an error msg. ~I received an email that they were fixing it. I got an email saying that they DID fix it. It arrived to my house today with a note inside “RETURNING UNIT UNREPAIRED. BB LISTS MODEL # AS 6410055” I was promised by the Geek Squad at Best Buy that my warranty would cover the camera & that their people would fix it. 

WHAT IS GOING ON?!?!?!?!?!

Today is Wednesday. I’m a wedding photographer, and I’m shooting a wedding this SATURDAY!!!!!! This is NOT ACCEPTABLE! 

I paid a ton of money for the camera, AND paid EXTRA for the added protection of an additional warranty.

Thank You, 




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