• Report: #1146126
Complaint Review:

best buy /geek squad

  • Submitted: Mon, May 12, 2014
  • Updated: Mon, May 12, 2014

  • Reported By: tanya.g — Pulaski Virginia
best buy /geek squad
, Virginia USA

best buy /geek squad ruined my brand new laptop Virginia

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Best buy /geek squad totally screwed me over . I purchased a dell inspirion to only use it for a couple months with gentle use . I dealt with 1800 geeksquad and instore repairs at best buy . 

Had a simple I thought for a compter tech would be simple anyway issue and they were supposed to only remove mysearchdial mess so it didnt have a chance to infect the laptop. Instead they left me twice with a useless piece of trash . 

I then took it to best buy in christiandburg va to their geek squad to gey it repaired and they lied and said they did and that they did a factory reset I was fine with thay let Iit be as it came out of the box i can deal with that . It has not been reset and I literally can't use it . And they get away with ruining my brand new not so cheap laptop that it took me ages to be able to purchase - that actually became a birthday and christmas gift all in one . If they would even just replace it with a new one id be happy but what I get is talked down to and hung up on . 

They don't need to keep getting away with this .

This report was posted on Ripoff Report on 05/12/2014 09:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy-geek-squad/virginia/best-buy-geek-squad-ruined-my-brand-new-laptop-virginia-1146126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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