Report: #320134

Complaint Review: Best Buy HSBC Retail Services

  • Submitted: Sat, March 22, 2008
  • Updated: Sun, April 13, 2008
  • Reported By: Near Buffalo New York
  • Best Buy HSBC Retail Services
    PO Box 17298
    Baltimore, Maryland
  • Phone: 800-365-0292
  • Web:
  • Category: Banks

Best Buy HSBC Retail Services Assess Late Fees After Payment Was Made On Time Baltimore Maryland

*Consumer Comment: try this

*UPDATE EX-employee responds: cardmember agreement

Show customers why they should trust your business over your competitors...

My Best Buy payment was due on the 12th. I paid it by electronic bill pay through my bank which indicates it was paid on the 12th. Best Buy HSBC Retail Services assessed a late fee because HSBC did not post it until the 13th. Can they do that? I pay all my bills this way and never ever did any of my other creditors post it a day later. I thought an electronic transfer was immediate, apparently not at HSBC.

Near Buffalo, New York
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This report was posted on Ripoff Report on 03/22/2008 05:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

try this

AUTHOR: Floyd - (U.S.A.)

try paying then on the 1st don't wait until the last day and try to get it in just in time. if you pay 7-10 days before it is due it will NOT be late.

just a good reason to never have a credit card if you don't have one this CAN'T happen..
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#2 UPDATE EX-employee responds

cardmember agreement

AUTHOR: Paul - (U.S.A.)

Unfortunately all credit cards say in their disclosure that they have up to 2 days (by law) to post your payment. If your bank paid it on the due date that means it may not post on time to avoid a late fee. I would call and if you have not been late before they should wave the late fee, if not ask to talk to a supervisor and they should wave your late fee.
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