Complaint Review: Best Buy - HSBC Retail Services
Best Buy - HSBC Retail Services Best Buy Credit Card On time payment not credited timely - billing issues. Wilmington, Delaware
*Consumer Comment: Timely..Maybe Not
I received my December billing statement showing a payment due of $25 on 1/22/2012 (Sunday). I make my payments electronically through Bank of America. On Jan 18th, I setup my payment to be sent on Friday 1/20/2012 for it to arrive 1/21/2012. I went online on 1/28/2012, to review my Best Buy/HSBC online statement and noticed that my payment was not credited until Monday 1/23, and I was being charged a late fee of $25!
I contacted my bank and was told that the payment arrived to BestBuy/HSBC Retail Services on 1/22. I emailed BestBuy/HSBC credit card customer service inquiring and asking them to correct their mistake and with a response back stating they couldnt help me. I have had many problems in the past with Buy/HSBC Retail Services with my account not being credited with my payments and billing issues. ACCT# ending-9444.
This report was posted on Ripoff Report on 01/28/2012 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy-hsbc-retail-services/wilmington-delaware-19850-5521/best-buy-hsbc-retail-services-best-buy-credit-card-on-time-payment-not-credited-timely-830446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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