ED Magedson – Founder
Best Buy2015 Birch Rd Ste 2300 Chula Vista, California USA
Best Buy Geek Squad Geek Squad Warranty - DON'T DO IT...They do NOT honor the replacement warranty! Chula Vista California
I purchased a smart phone from this store about a year and a half go long with the Geek Squad protection plan; the term "protection" I use loosely as I compose this complaint. When I purchased this "protecton" agreement, I was reassured by the sales rep that my new smart phone was "protected" from every type of loss and damage. Much to my disappointment I learned that this was further from the truth.
I visited this store yesterday to replace my smart phone because I accidentally dropped my smart phone into my swimming pool only to be informed that the Geek Squad protection plan does not cover "submersion". Okay, probably in hind sight as a customer, I should have further inquired about the terms and conditions of what the Geek Squad protection plan covered and what the plan did not cover. Had I done so, I would have never wasted all of this money for an absolutely useless plan.
I contacted Geek Squad this morning to cancel my plan - no questions asked to me by the rep, no apologies, no attempt to keep me as a customer - no nothing other than to tell me that my plan was cancelled upon the phone call.
El caveat emptor: valuable lesson learned here; under any circumstances do not allow a Best Buy representtive talk you into purchasing a Geek Squad protection plan for a smart phone that you purchase through Best Buy. The "protection" plain will not be honored.
Just buy the phone and go through your cell phone provider for insurance; do not waste your money with the Geek Squad "protection" plan! If you do, you will get ripped off in the same manner that I did.
This report was posted on Ripoff Report on 04/15/2014 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/chula-vista-california-91915/best-buy-geek-squad-geek-squad-warranty-dont-do-itthey-do-not-honor-the-replacement-1139137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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