Complaint Review: Best Buy
- Best Buy
6110 Birdcage Centre Lane
Citrus Heights, California
United States of America
- Phone: 18004335778
- Category: Audio & Electronic Retail Stores
Best Buy Geek Squad Useless tech support Citrus Heights, California
This is not an option as this would delete all downloads. I took said tablet last week to the aforementioned store for tech support, after 2 different techs looked at the device, I was told there was nothing they could do for me in store and that I needed to call 1-800-Geek-Squad. Today on December 23, I called 1-800-Geek-Squad for support.
After 15 minutes of an agent trying to look up my purchase record to see if I had indeed purchased said support, I was told by both the agent and a supervisor that they could not remotely tap in to said device and they could not walk me through unlocking the memory on my device and that this was a "software" issue that had to be resolved in store. [continued below]....
BestBuy claims online: " We can provide you with access to our army of 17,000 Geeks." I can't even get 4 to help me resolve the issues I am having with a product and service I purchased from them. A formal complaint has been filed with the 1-800-Geek-Squad supervisor, the supervisor assured me I would receive an email of said complaint and phone call within 24 hours. I will report more as the details unfold.
This report was posted on Ripoff Report on 12/23/2011 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/citrus-heights-california-95621/best-buy-geek-squad-useless-tech-support-citrus-heights-california-813298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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