BEST BUY DO NOT PAY WITH CASH Lakewood, Colorado

There is a huge board of policies behind customer service, and this website is absolutely full of people who 'weren't told' something on that board. Would it be less annoying if company policy made sure that the cashier was required to review that entire board with you before allowing you to make your purchase? You have a problem with not getting immediate cash. Someone else has a problem with the return policy. Someone else dislikes the warranty. And etc and etc and etc.

Who here wants to every one of your transactions to take five minutes so that the cashier can stop, examine your product, tell you everything you might want to know about the product (I didn't know it was gonna install XXXX, I didn't know it needed 4 gigs of ram, I didn't know you can't return it once opened, I didn't know you need an internet connection and etc...) then outline the procedures for every single type of return or refund or warranty situation you may POSSIBLY encounter? My guess is, if the cashier had TRIED to start all that, you would wave her off or not pay attention while she told you, and then insist you'd never been told.

I went into my local best Buy to see where the policies were posted.  They are pretty obvious when you are looking for them. I don't see how the cashier needs to tell you about the return policy because a high percentage of the items are not returned.

I do understand having that much cash is taking a chance. If 4 people returned items above $250 and all wanted cash back. That is alot of money to have the customer service desk. What uspset me so much was how immdedately defensive the customer service rep bacame. She must deal with alot of really upset people. I'm not complaining now because I did get a check in the mail a week later however, I will not pay with cash again when making a large purchase. Had I used a credit or debit card I would have gotten the money back much sooner. I did not know this when I purchased the TV. A big lesson learned.

If you had read all of this you would have seen that I haven't complained since I got my check. Grow a brain!!!

Well, I understand that you probably don't feel satisfied, but I also believe that you were being rude. In a retail environment, stores cannot carry a large amount of cash daily... If they get robbed, they'll be out of their business, they always send their money to corporate bank account or somewhere secure, and that's why they have to send you a check. I did not get this information from Best Buy, but I'm sure every company has a policy somewhat like this... Best Buy is probably just taking preventative measures to protect themselves in a case or situation of a robbery... 

YOUR GOT YOUR MONEY BACK STOP COMPLAINING!

It doesn't matter if it was a check or money because when you cash a check guess what happens... you get cash!

I hate when I pay cash but refunded a check! That is rip-off 100% I've had that happen to me three times and all three times I had a problem with it. I didn't pay with a "F"n check why am I gettin my money back in a "F"n check!?  I said the same thing this consumer said. I work for a major electronics retailer and I don't go over the entire policy but important information like RETURN POLICY ON LARGE ITEMS so I AM 100% ABSOLUTE ON THEIR UNDERSTANDING SO THERE IS NO MISTAKES! Why other employees don't show the same level of customer service expertise? I don't know. That is bad costumer service in my opinion. It isn't the companies fault that return policies aren't thoroughly expressed at the point of sale. I was trained to GO OVER THE RETURN POLICY and the EXTENDED WARRANTY in my training before I ever hit the floor or register. I don't know how other employees are trained but I never had that problem when I made a sale.

You seriously think that for every customer that pays in cash they are going to tell them the policy? Even though they clearly tell you on the receipt, at each register, and on a HUGE SIGN BY CUSTOMER SERVICE!!

Yeah you are so right poor customer service...

And by poor customer service I really mean you are a lousy customer and its people like you that make it hard for people to work in face-to-face customer service.

They don't just put words on the back of your receipt for no fun, there is obviously a reason for it.

So you're saying that every cashier has to read the entire return policy as well as many other policies to every customer as they check out, or only the part of it that you're upset about right now.  The next person will probably have a different set of circumstances that applies to a different part of the policy that they get upset about and didn't have read to them.

That's absurd and you know it. You clearly were the rude one and caused the situation to escalate.  I expect they will not miss you.

I am not going to go into what you thought was the "rudeness" of any of the employees as I was not there.  However, your comment a couple of times is very short sighted and in a retail environment is not logical.

If customers know about this policy at the time of check out when paying with cash, there wouldn't be a problem. It is the companies responsibility to make sure the customer knows they won't be getting their cash back (above $250) at the time of a return.

- You said earlier that it only takes a few seconds to have the cashier tell a customer this policy.  You are making such a big thing out of it because this is what happened to YOU(IMO).  What about the people who use a Credit Card, should the cashier be required to let them know that any refund would go back to the credit card and they don't get cash back?  Now of course you are probably saying that "well that is just common sense..of course you don't get cash back".  Well to many customers that is not common sense.  What about every other policy, should the cashier be required to go through every single policy with every customer?  What happens if they did this and the customer still says that they were never "told"? 

This is the reason that the policies are in WRITING.  In this case there apparently are signs in the store, and I am sure that the customer service desk would have those policies.  So the store met its requirement to display the policy, but as with anything else it is the CUSTOMERS responsibility to be sure that they understand and agree to the policies.  If they don't then they should not shop there. 

Company Policies like this is what makes it impossible to be an employee in a retail business. Had the customer sevice rep not become so immediately defensive and rude there may not have been such a problem. If customers know about this policy at the time of check out when paying with cash, there wouldn't be a problem. It is the companies responsibility to make sure the customer knows they won't be getting their cash back (above $250) at the time of a return. Simple solution for the customers is, Don't pay with cash at Best Buy. Mortifying, is how many thousands and thousands of people who have been ripped off and/or treated poorly by Best Buy and their employees. Read the reviews.

 

While I do agree the policy seems unfair if you were unaware of it..I do not understand how any of the reviews of BestBuy or BestBuy.com could be defined as "mortifying".

What is "mortifying", is how some customers think they can mistreat and abuse employees of the corporation who are simply following company policy..and then it is stated by a customer complaint that "they" are the "rude" one.

The employees simply stated the policy to you that is in print and on signage and followed the rules so they do not lose their job..the company issued you a refund exactly as per the agreement..yet you still report that they ripped you off and call the employees rude. I guess this is an example of "killing the messenger". You did not like what they had to say, which to your dissatisfaction was a fact and the truth, so you consider it rude.

And this is the reason it is impossible to be an employee in a retail business and not want to stick your head in a gas oven set to 350, or swing from a rope.

Thanks.

The entire point is, I didn't get my cash back when I returned the item nor was I told about the policy until the cusromer service rep showed me the tiny print on the back of the receipt. As I said when I filed the Rip Off Report, I'll let you know if or when I recieve a check. That is what I did. I let you know I recieved a refund check in the mail.

I don't get it, how was this a ripoff?  Perhaps BestBuy should have been more clear on their policy, I agree, but you did receive your refund in the exact manner they said you would.  So how did you get "ripped off"? 

I recieved my refund check in the mail. I'll still never shop there again based on the rude customer service rep.

After reading many, many mortifying reviews of Best Buy and BestBuy.com. I will never shop in that place again. Apparently there is a board in the store that shows the policy. I never saw it and the woman at the customer service desk never pointed it out to me. The casheir didn't point it out either. The casheirs don't have time to mention this policy? Hmmm, Nope. No cash back on orders over $250 is one policy I would make sure the customers know at the time of check out. Even if the store was slammed busy, one sentence takes seconds. I guarantee you are standing there for more than a minute paying for your item. This is NOT a little detail.

Most stores policy anyway, either that or gift card for in-store credit and as a manager of another retail store we do the same thing.

The policy of a mail check is listed at each register. Additionally its on a huge display board at the front of the cash registers and customer service. A cashier doesnt have time to tell you every little detail, their job is to take whatever you and them as payment and move on to the next person. You will get your check in 7-10 business days.