Complaint Review: Best Buy
- Best Buy
- Category: Audio & Electronic Retail Stores
I have early onset Parkinson's disease. I cant drive or work due to the nature of it. I use an Xbox console for my eye hand coordrination. In August 2017 My wife purchased an Elite controller from Best Buy along with the 2 year protection plan.
The original was bad out of box so they replaced it. I think it may have been an opened box they snuck in but no way to prove that. My second controller broke of all days on Black Friday. I Called the Best Buy stores and they all pretty much told me I was out of luck since they whee sold out.
I had asked if they could just hold one for me when they got some in and was pretty much laughed at and told no. I calles the corporate number and they said they should be able to order one at the store and replace mine.I have no problem with waiting so that was ok. Then they told me that a store in my area showed 2 in inventory and they would call and ask them to hold one. After several minutes the lady got back on the line and said she couldn't reach the store. My waife decided to go to the store and try to get a replacement.
While she was heading there I called the store. got someone on the line and asked if they could hold the item. They told me no, first come first serve since if someone had the money and wanted to buy they came first. I explained I had already bought and bought their Warrany plan. she told me that din't matter.
After asking to speak to the manger she started getting rude, I told her to please let me speak to the manager or there would be legal action at which point she hung up on me. My wife got to the store to find that they where sold out. She asked if she could return the Item, and they could ship a replacement to our home or store. She was told no.
She asked for the manager who told her they where sold out nationwide so we had to basically watch there website and see when they got some in if ever, and that it was our responsibility to follow up, not theirs.
Buyer Beware of the Best Buy Protection Scam
This report was posted on Ripoff Report on 11/25/2017 06:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/nationwide/best-buy-best-buy-wont-honor-2-year-protection-plan-after-less-than-6-months-nationwide-1413391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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