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Report: #1231516

Complaint Review: BEST BUY - Nationwide

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  • Reported By: Berkan — san diego California United States of America
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  • BEST BUY Nationwide USA

BEST BUY BESTBUY THE WORST THE MOST RUDE CUSTOMER SERVICE EVER!!!! Nationwide

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I've been trying to purchase Sony Xperia T2 Unlocked cell phone through the Best Buy Website (http://www.bestbuy.com/site/sony-xperia-t2-ultra-4g-cell-phone-unlocked-black/9241029.p?id=1219414552099&skuId=9241029) and I have found the same cell phone on different website $40 cheaper. I also realized that the Price Match Guarantee which has a pop-up says "call 1-888-BESTBUY and provide the qualifying website to the customer service agent OR go to store and one of our employee will assist you" . I have directly called the customer service. The agent that I spoke with told me that they can't do the price match over the phone and suggest me to go to store and they can do the price match at the store. Then I said it says on the website that I can call customer service and do the price match with customer service agent over the phone. She said she can not do that. Then I wanted to talk with the supervisor and she mentioned that there will be no change, supervisor will tell me the same thing. I insisted to talk with the supervisor then she said I need to wait on the line and she is going to transfer me. After 5 minutes later she said I should go buy from the cheaper website. I said I do not care anymore, I just want to talk with supervisor, why it is too hard to get a supervisor on line. Then she said supervisor is not available. I asked her name and she said "ok , are you ready?" then I said "yes" and she just hang off the phone. 

 
I have called customer service again to contact with supervisor, then they transferred me to another customers service agent. When I asked if she is a supervisor, she mentioned that she is not. Then I have asked again, she said she is transferring me to supervisor. Then a guy picked up the phone as "Hi this bla bla bla from sales department" . I asked " are you a supervisor?" . He said no he is not. Then I asked supervisor again and told him that last 20 minutes I have been trying to talk with supervisor. He said he is going to transfer me and he apologized. FINALLY I have talked with the supervisor and told about my "experience". And I got the case number from her regarding the conversation with that agent. But what a "surprise". The supervisor I was talking with , was not supervisor of the mobile phones department so she was not able to do the sale on phone. Then she transferred me to another supervisor. I have waited another 30 minutes on the phone. That supervisor's name was Ivan. I got the case number regarding my worst experience with the customer "service" agent. The case number is 159582929. Then She transferred me to Sale Department Supervisor his name is Micheal. when I talked with him, he told me that the case number I got is not the conversation that I had with that RUDE WORST agent who hang off the phone. He said he can't see that on the system. 
 
I'm a software engineer and I worked in a call center department for years. So I am 110% sure and know that all those inbound/outbound calls are stored in database with every single detail and I know it is very very very easy to figured out. (Especially with the calling number, it may take 5 seconds to figure out who made that phone call, what was her/his name, etc... ) 
 
 
I will post this complain on every consumer complain websites unless I will get a call from that agent and apologize! And I will also send this email to corporate as well.
 
Thanks for reading!
 
 
 

This report was posted on Ripoff Report on 05/26/2015 04:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/nationwide/best-buy-bestbuy-the-worst-the-most-rude-customer-service-ever-nationwide-1231516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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